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Insightful · 15 hours ago

Senior Customer Success Manager

New York, NY

Full-time

Hybrid

Senior Level

$110K/yr - $140K/yr

5+ years exp

Insightful is a market-leading platform for employee productivity and workforce analytics. The Senior Customer Success Manager will collaborate with strategic customers to drive adoption and ensure value from solutions through proactive engagement, focusing on onboarding, retention, and revenue growth.

AnalyticsComputerEnterprise SoftwareHuman ResourcesSaaSSoftware

Responsibilities

Build and maintain strong relationships with current clients, especially ones of strategic importance, aiming for increased adoption and growth with Insightful

Drive and monitor retention and growth initiatives in a forecastable manner and assist company in achieving aggressive revenue goals with existing customers

Lead onboarding activities for new customers in your segment, including handoff, kickoff, training, and adoption monitoring

Demonstrate strong knowledge of our current clients’ business, including their requirements for success, and mapping of business units

Measure and report on customer health, identifying at risk customers and working collaboratively to remediate known issues

Follow feature requests and expectations, and keep existing customers informed as to timeframes for these requests as well as additional roadmap improvements

Become an expert on the internal systems used to operate our business

Build deep understanding of Insightful platform, and ensure that technical support is provided quickly and effectively to existing customers in your book of business

Qualification

Customer Success ManagementSaaS ExperienceAnalytical ThinkingCustomer Success PlatformsProject ManagementCommunication SkillsProblem SolvingTime ManagementSelf-Motivation