Center for Public Partnerships & Research ยท 12 hours ago
Business Coordinator, Front Desks & Administration
Topeka Metropolitan Area
Part-time
Onsite
Entry, Mid Level
1+ years expThe Center for Public Partnerships & Research is seeking a Business Coordinator for Front Desks & Administration in Housing & Residence Life. The role involves overseeing front desk operations, managing staff, and ensuring efficient customer service delivery in on-campus housing facilities.
Higher Education
Responsibilities
Provides leadership to all front desk operations by documenting processes and procedures for all operations and directly supervising 2-4 full-time staff who manage the day-to-day front desks functions
Ensures bi-weekly payroll is processed accurately and on-time for all front desk student employees
Oversees all aspects of front desk student staffing, including processes to hire, train, supervise, and evaluate desk assistants in all residential communities
Collaborates with other Housing & Residence Life staff to ensure open lines of communication and continuous support for residents, prospective residents, and their families
Ensures front line staff act within relevant compliance rules and regulations (FERPA, PCI, NCAA, Clery, etc.) and maintain privacy with respect to student information
Reviews and evaluates operational processes, making suggestions for departmental changes and updates that increase efficiency and support staff and users of front desk operations. Tracks data, assesses information, and create reports and/or presentations that include summaries and recommendations for improvement or to align with industry best practices
Serve as a lead use of enterprise systems, including CS Gold and RMS Mercury, to ensure that administration at front desks is routinely audited, system usage is being maximized, and that access is consistent with documented operating procedures
Plans and facilitates routine staff meetings with front desk staff, including administrative associates and student desk managers, in order to unify expectations, promote teamwork, and maintain working relationships with front desk team members
Coordinates staff training and tours of designated show rooms in order to highlight on-campus living
Provides information to inquiries and resolves issues/questions personally, when possible; may refer issues relating to policy or more complex situations to senior staff or other campus offices as appropriate
Receive phone calls, emails, and in-person visitors, and respond or forward to the appropriate staff member or unit promptly and professionally
Develops and implements on-going training for front desk student employees in order to emphasize customer service, consistency, and highlight priorities for front desk management
Reviews and evaluates day-to-day operations in order to make recommendations for improvements and/or changes
Travel between different residential facilities to ensure processes and staff are meeting expectations. Routinely engages in casual conversations to make the best experience for staff and the constituencies they serve. Ensures quality control and customer standards are met at front desks
Collaborates with other Housing & Residence Life and campus colleagues to establish and implement efficiencies in work processes and maintain effective communication across all relevant units
Communicates routinely and as needed with external stakeholders who interact with front desk operations, including areas such as campus locksmiths; custodial and maintenance staff; delivery drivers with UPS, FedEx, and Amazon; and the U.S Postal Service
Assists during prospective student visit days and orientation to represent Housing & Residence Life
Assists with oversight of the summer camp and conference program, including scheduling of facilities to maximize space
Provides administrative support to summer camps/conferences through key management and front desk scheduling
Other Duties as Assigned
Qualification
Required
Bachelor's degree and 1-year related experience, OR associate's degree and 3 years related experience, OR HS Diploma/GED and 4 years related experience
One year experience supervising administrative/customer service staff
Excellent attention to detail and experience with managing multiple tasks, changing priorities, and meeting/establishing deadlines as evidenced by application materials
One year experience leading customer service initiatives
Preferred
Experience working in a housing and residence life office
Experience with payroll and/or scheduling systems
Company
Center for Public Partnerships & Research
At CPPR, we tackle complex issues challenging our communities by building and partnering with many dedicated public agency professionals, non-profit service providers, and family members living and working in communities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Meghan Cizek
Assistant Director, Center for Public Partnerships and Research
Sara Gardner
Assistant Director, Center for Public Partnerships & Research
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