Caritas of Austin · 1 day ago
Program Manager - Best Single Source Plus
Austin, TX
Full-time
Onsite
Mid, Senior Level
$56K/yr - $74K/yr
3+ years expCaritas of Austin is a nonprofit organization focused on preventing and ending homelessness in the Austin/Travis County area. The Best Single Source Plus Program Manager will oversee the daily operations of the BSS+ program, manage staff, and collaborate with partner agencies to ensure effective service delivery.
CharityHome ServicesNon Profit
Responsibilities
Coordinate BSS+ programming activities with participating agencies
Evaluate program performance and communicate to appropriate internal or external stakeholders if changes are needed
Plan and facilitate the BSS+ Program Manager and Case Manager meetings
Participate in BSS+ Executive meetings and provide administrative support
In coordination with the key departments, oversee data quality including Homeless Management Information System (HMIS) and financial databases
Provide relevant BSS+ training to Program Managers and staff at participating agencies
Perform partner agency site visits as a comprehensive monitoring tool and provide technical assistance
Support the BSS+ Compliance Coordinator in partner agency audit reviews and other pre-monitoring activities
Assist Director of BSS+ Programs with reporting to funders and participating agencies
With input from the BSS+ Program Director, make BSS+ decisions regarding hiring, performance evaluations, promotion, disciplinary action, etc
Contributes to building a positive team spirit. Builds rapport up, down and across the organization
Identify professional development needs of supervisees
Provide daily supervision to BSS+ Administrative Team
Adhere to hiring policies and procedures
Develop implement and routinely update training protocol for BSS+ Team
Review work schedules and delegate assignments appropriately
Develop, implement, and oversee effective procedures to ensure client and collaborative needs are met during business operations
Maintain effective and appropriate communication with all supervisees
Maintain regular supervision and team meetings
Participate in agency-wide planning and training functions
Established and maintains good working relationships in all departments as necessary to carry out the mission of Caritas
Comply with administrative procedures, reporting, and record keeping policies
Serve on the Leadership Team
Collaborate with other staff to ensure inter- and intra-departmental coordination
Participate in community-wide coordination and training with regard to BSS+ Services
Participate in community-wide committees and workgroups focused on housing programming
Perform other duties as assigned by the BSS+ Director and Caritas Executive Leadership
Design an approved plan for professional development
Treat clients, staff, and the general public with courtesy and respect
Qualification
Required
Bachelor's degree from an accredited college or university
Degree in social work, psychology, public health, counseling, or other related fields in the area of human services
Minimum three (3) years' management and supervisory experience
Minimum three (3) years' experience in the provision of services in a non-profit/human service setting
Computer Literate – HMIS, PowerPoint, Outlook, Excel, and Word (strong Excel skills)
Ability to meet deadlines
Demonstrated leadership skills
Critical thinking skills
Strong customer service
Training and facilitation skills
Strong organization and detail-oriented skills
Quality control and process improvement skills
Ability to understand and manage budgets
Excellent communicator – both written and verbal
Preferred
Master's degree in social work, psychology, public health, counseling, or other related fields in the area of human services from an accredited college or university
Knowledge of and/or experience with providing Homeless Services, Rapid Rehousing
Experience working in a collaborative setting
Experience working with HMIS or other comparable online databases and managing data quality
Benefits
Employer paid health, dental, vision, life, short-term disability, and long-term disability insurance for employees.
14 Paid Holidays per year.
20 days of accrued PTO in year one with increases up to 31 days per year.
Retirement plan with employer match.
Discounted Rates on Gold’s Gym and Legal Shield memberships.
Mileage Reimbursement.
Monthly Phone Stipend.
Monthly Paid Parking for employees who office from Downtown Location.
Company
Caritas of Austin
Caritas Of Austin is an organization that seeks to prevent and end homelessness.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Blue Cross and Blue Shield of Texas
2024-07-25Grant
Leadership Team
Jo Kathryn Quinn
President, CEO
Lauren Portley, CFRE
Chief Development Officer
Company data provided by crunchbase