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Frost Brown Todd · 15 hours ago

Technical and Desktop Support Specialist

Nashville, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

FBT Gibbons is currently seeking a full-time Technical and Desktop Support Specialist to join their Nashville Office. This role provides second-tier help desk support, assists with equipment setup, and helps ensure a seamless experience for internal clients.

Consulting

No H1B

Responsibilities

Work closely with members of the Applications and Support teams to effectively resolve technical issues

Provide second-tier help desk support via phone, desk side and remote assistance

Set up hardware, printers, telephones and peripherals to ensure seamless operation

Track the distribution of laptops, printers, and mobile devices from the firm's loaner pools, following proper procedures to protect the firm's investment in these assets

Assist with daily audio-visual setups and the checkout of laptops and other equipment as requested

Provide expert telephone support to internal clients, troubleshooting a variety of software, hardware and network issues until resolution or escalation

Log internal client calls, maintain records and capture final solutions in the firm's online ticketing system

Route calls to the appropriate group for resolution in accordance with established escalation procedures and provide status updates to internal clients throughout the life of an incident

Assist with familiarizing employees with the firm’s computer systems, software, and phone system

Deliver high quality support in a timely manner to meet the needs of internal and external clients