EOS IT Solutions · 1 day ago
Fiber Optical Repair Technician
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expEOS IT Solutions is a Global Technology and Logistics company providing IT support services. The Fiber Optical Repair Technician is responsible for the repair, restoration, and maintenance of fiber optic infrastructure, ensuring rapid restoration of network services and operational excellence.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Perform fault isolation and repairs on fiber optic cables and connectors, from initial fault detection through to full service restoration
Conduct both emergency restorations and planned maintenance activities with strict adherence to SLAs
Conduct single and ribbon fiber splicing within Meet-Me Vaults (MMVs), splice cases, and central Optical Distribution Frames (ODFs)
Perform full cable preparation: jacket stripping, buffer tube access, fiber cleaning, cleaving, splicing, and protection
Use precision tools (fusion splicer, VFL, fiber identifiers) and ensure high-quality workmanship throughout
Adhere to live traffic handling procedures and ensure minimal service disruption during repairs
Operate advanced fiber testing instruments (OTDR, OLTS, power meters, microscopes, and inspection scopes)
Conduct post-repair verification, including loss testing, reflectance analysis, and trace review
Accurately interpret OTDR traces and locate break points, microbands, or connector faults
Perform in-depth root cause analysis on recurring or systemic network issues
Implement corrective and preventive measures to improve reliability and reduce fault recurrence
Maintain accurate records of repair activities, test results, and maintenance logs
Comply with relevant industry standards (ITU-T, FOA, BICSI, TIA/EIA, NEC) and local safety regulations
Support audits and quality assurance processes as required
Work closely with field operations, network engineers, and project managers to coordinate repair activities
Provide guidance, mentorship, and on-the-job training to junior team members
Participate in on-call rotations and respond to network outages within defined SLAs (e.g., 4-hour response for emergencies)
Communicate clearly with internal teams and clients during critical incidents, providing real-time updates and restoration progress reports
Stay current with the latest fiber optic technologies, repair techniques, and industry best practices
Participate in technical training, cross-functional workshops, and skill enhancement initiatives
Contribute to the refinement of standard operating procedures (SOPs) and restoration workflows
Qualification
Required
5+ years' experience in fiber optic repair, splicing, testing, and restoration — including live-network work
Proficient in using advanced test and repair equipment: OTDR, OLTS, power meter, fusion splicer, fiber identifier, and inspection scopes
Strong ability to interpret OTDR traces, event tables, and loss readings for accurate fault localization
Deep knowledge of fiber types, connector standards (LC, SC, MPO, MTP), and splice protection methods
Experience with both single-mode (OS1/OS2) and multi-mode (OM3/OM4/OM5) fibers
Familiarity with high-count and ribbon fiber systems (864+, 1728+, etc.) and mass fusion techniques
Skilled at working in both OSP (outside plant) and ISP (inside plant) conditions
Awareness of data center physical infrastructure, structured cabling systems, and routing standards
Understanding of Layer 1 principles, optical signal flow, and basic network architecture for troubleshooting
Experience restoring and maintaining backbone, metro, or enterprise optical networks
Ability to perform detailed fault isolation under time pressure
Experience conducting root cause analysis and contributing to failure analysis reports
Capable of identifying environmental and mechanical stress factors affecting fiber reliability
Comprehensive understanding of laser safety, confined space procedures, lockout/tagout (LOTO), and PPE usage
Proven commitment to safety-first practices, maintaining a zero-incident mindset
Demonstrated attention to workmanship quality, cleanliness, and handling of fiber materials
Excellent problem-solving and decision-making skills under pressure
Clear and professional communication skills for incident coordination and client interaction
Collaborative mindset with the ability to lead or integrate into multidisciplinary field teams
Strong organizational skills, capable of documenting all activities accurately and consistently
Self-motivated, adaptable, and capable of working independently in challenging environments
Proficiency with digital reporting systems and fiber management databases
Comfortable using network mapping, GIS, or ticketing platforms for incident tracking
Competent with Microsoft Office Suite, Google Workspace, and documentation software
Preferred
Industry certifications such as FOA CFOT, CFOS/T, BICSI Technician, or equivalent
OEM training (e.g., Corning, AFL, or Sumitomo fusion splicer certification)
Experience in data center, metro network, or hyperscale infrastructure environments
Prior experience in project leadership, team supervision, or field coordination roles
Valid driver's license and flexibility to travel or work in variable field conditions
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO
Recent News
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