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Clearcover · 2 days ago

Claims Estimating Supervisor

United States

Full-time

Remote

Senior Level

$80K/yr - $100K/yr

7+ years exp

Clearcover is revolutionizing the car insurance industry by providing affordable and hassle-free services. The Estimating Supervisor will lead daily estimating operations, oversee estimating activities, and drive performance standards while managing claims personnel and ensuring customer satisfaction.

Auto InsuranceFinancial ServicesInsuranceInsurTech

Responsibilities

Oversees all estimating activities with established claims policy and estimating procedures

Build and reinforce performance standards, driving accountability and a culture of continuous improvement

Identify and assess internal trends by leveraging data and industry leading technology to objectively assess team performance

Direct the selection, evaluation, compensation, transfer, and termination of claims personnel, in accordance with established personnel policies and practices

Create clarity in ambiguity, continuing to refine established processes and develop new best practices

Assist in evaluating and monitoring claims estimating partner relationships

Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution

Maintain knowledge base of training materials, standard procedures, and shared partner guidelines

Handle and respond to DOI, BBB, and DV claims and complaints in a timely and compliant manner

Provide in-depth reporting on claims metrics and communicate results to executive leadership

During periods of peak volume, manage large amounts of incoming and outgoing customer interactions (calls, texts)

Drive commitment to and maintenance of outstanding performance

Work closely with cross-functional teams to drive alignment, solve complex problems, and support informed decision-making

Qualification

Auto physical damage estimatingMitchell Estimating softwareLeadership experienceAdjuster's licenseClaims Total Loss processCustomer complaint handlingData analysisFlorida claims handlingCommunication skills

Required

Bachelor's Degree, or commensurate work experience

A minimum of 7+ years experience in auto physical damage estimating with at least 3+ years in a leadership or supervisory role at an P&C carrier is required

Strong technical background with substantial experience assessing suspension, mechanical, and structural damages - both field and remote experience is a plus

Ability to obtain and maintain an adjuster's license as required

Strong knowledge of the claims Total Loss process including advanced charges and salvage best practices

Strong communication skills with the ability to set clear expectations and deliver constructive feedback in real time to address gaps and opportunities

Preferred

Experience using Mitchell Estimating software is preferred

Experience handling diminished value claims is a plus and will support the team's ability to assess complex loss scenarios more holistically

Florida claims handling experience is a plus

Benefits

Medical. We offer rich and affordable BCBS plans for you and your dependents. If you select the high deductible health plan, we offer an HRA and contribute to your HSA.

Dental and vision. We cover 100% of dental and vision premiums for you and your dependents.

Pre-tax benefits, disability, and life insurance.

401(k). We contribute 3%, even if you contribute nothing.

Generous vacation, 12 paid holidays, and parental leave.

Equity in the company and an annual bonus program.

Access to an employee discount on auto-insurance