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LMCU · 4 days ago

Retail Instructional Designer

Grand Rapids, MI

Full-time

Onsite

Entry, Mid Level

1+ years exp

LMCU is a company that values its employees and offers a fulfilling career. The Retail Instructional Designer role is responsible for developing and delivering effective learning solutions for the retail division, collaborating with various stakeholders to enhance employee knowledge and performance.

BankingFinanceFinancial ServicesNon Profit

Responsibilities

Design and develop engaging, interactive, and learner-centered training materials and programs for retail division

Apply instructional design principles to create effective learning experiences for diverse set of learners, including e-learning modules, instructor-led training, webinars, and job aids

Manage and update existing training content to ensure accuracy and relevance, aligning with regulatory requirements and industry best practices

Work with key stakeholders to conduct needs assessments and analyze performance gaps to identify learning objectives and develop targeted training solutions

Partner with subject matter experts, trainers, and stakeholders to gather content and ensure alignment of training initiatives with organizational goals

Implement evaluation strategies to measure training effectiveness and continuously improve learning programs based on feedback and analytics

Utilize learning management systems (LMS) and other technology tools to deliver and track training programs efficiently

Responsible for adhering to and complying with all applicable federal and state laws, regulations and guidance, adhering to Bank policies and procedures, and completing required training

The employee consistently demonstrates a commitment to the culture of Lake Michigan Credit Union

Qualification

Instructional DesignProject ManagementLearning Management SystemsRetail ExperienceCommunication SkillsInterpersonal Skills

Required

A minimum of one year up to three years of similar or related experience

At least two years of experience in instructional design with Retail experience specific to Lake Michigan Credit Union being preferred, including knowledge of banking products and software

Bachelor's Degree in Business Administration, Education, Instructional Design or a related field of study

Strong communication and interpersonal skills with the ability to collaborate effectively with diverse stakeholders

Excellent project management skills with the ability to manage multiple projects and deadlines