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Akkodis · 15 hours ago

Information Technology Service Delivery Manager

Des Moines Metro

Full-time

Hybrid

Senior Level

$150K/yr - $175K/yr

7+ years exp

Akkodis is a fast-growing healthcare IT company, and they are seeking a Senior Service Delivery Manager to lead the delivery of exceptional managed services for their clients. The role involves overseeing service delivery, managing client relationships, and driving continuous improvement while working remotely with some travel.

Information Technology & Services

H1B Sponsor Likely

Hiring Manager

Ally (Swinton) Kumbera

Responsibilities

Oversee end-to-end service delivery and ensure SLA compliance

Act as the primary client contact for operational matters

Lead major incident response and drive continuous improvement

Mentor service teams and set best practices

Qualification

IT managed servicesService deliveryClient-facing rolesITIL certificationHealthcare experienceCybersecurity knowledgeLeadership skillsMentoring

Required

7+ years in IT managed services or operations

5+ years in service delivery or client-facing roles

Strong MSP experience and leadership skills

Preferred

ITIL certification

healthcare experience

cybersecurity knowledge

Benefits

Health coverage

401(k) match

Generous PTO

Company

Akkodis

Glassdoor3.3

Akkodis provides digital engineering solutions for sustainable and innovative industries.

Zug, Zug, CHE

10001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (141)

2024 (121)

2023 (67)