ServiceTitan · 2 days ago
Senior Product Manager, Service Agreements
United States
Full-time
Remote
Senior Level
$137K/yr - $183K/yr
5+ years expServiceTitan is a company that solves real-world problems in the specialty trades and construction industry. They are seeking a visionary Senior Product Manager to lead the product domain responsible for helping contractors drive and grow ongoing customer relationships and the recurring revenue they generate.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Create, articulate, and champion the long-term vision for tools that help contractors grow and sustain their base of recurring customers
Develop a strategy centered around contractor success—predictable revenue, improved retention, and streamlined delivery of recurring services
Own and drive the roadmap for recurring-revenue and relationship-management capabilities, from conception through launch
Prioritize opportunities balancing customer impact, business value, and technical feasibility
Lead cross-functional discovery, research, design, validation, requirements development, sprint planning, and iterative development
Work closely with engineering, UX, data, and go-to-market teams to deliver high-quality solutions that scale
Partner with sales, support, and customer success to drive adoption and ensure customers understand best-practice workflows
Manage and resolve customer escalations while balancing roadmap commitments
Collaborate with product marketing on positioning, launch plans, and internal enablement
Partner with training and onboarding teams to drive customer adoption and retention
Establish and track KPIs related to revenue impact, retention, engagement, platform adoption, and customer satisfaction
Use data, experimentation, and customer insights to iterate and continuously improve
Qualification
Required
5+ years in product management, with significant experience in B2B SaaS
Proven track record of shipping impactful features end-to-end, from research to release to adoption
Strong ability to break down complex workflows and design solutions that are intuitive for a diverse user base (office staff, field techs, business owners)
Data-driven mindset with experience defining, measuring, and communicating outcomes
Exceptional collaboration skills with the ability to influence cross-functionally and generate alignment across engineering, design, GTM, and leadership stakeholders
Excellent storytelling and communication abilities—able to turn detailed insights into clear, compelling narratives and executive summaries
A self-starter mentality: you take action, operate with ownership, and thrive in a fast-paced, high-growth environment
Bachelor's degree required
Preferred
Experience serving construction or service contractors is a strong plus
Experience building subscription, recurring billing, scheduling, or retention-focused products is highly preferred
Advanced degree (MBA or technical MS) is a plus
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
2026-01-15
Company data provided by crunchbase