NEOGOV · 21 hours ago
Adaptive Technology Specialist (IT Business Analyst - Journey)
Pierce County – Tacoma, WA
Full-time
Hybrid
Mid Level
$7,010/mo - $9,429/mo
3+ years expNEOGOV is part of the State of Washington's Department of Services for the Blind, which aims to assist individuals with visual disabilities in achieving gainful employment. The Adaptive Technology Specialist will analyze and assess technology requirements for participants, recommend accessible solutions, and manage vendor relationships to enhance employment opportunities for those with disabilities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Analyzes individual participant's technical needs for their desired employment setting by conducting Adaptive Technology assessments in a specialized technology lab and/or at a jobsite
Recommendations are made to the employer and team members for purchase of accessible solutions necessary for participants to gain or maintain competitive employment, and/or participate in education
Provides software compatibility testing for businesses and employment opportunities
Recruit, evaluate and manage vendors who provide specialized application and device training to visually impaired participants
Assess visually impaired participant computer skills & use of adaptive technologies to identify their technology training needs for their desired future employment
Troubleshoot complex multi-product, multi-platform problems
Resolve conflicts created by changes in business IT environment
Provide feedback to software engineers regarding identified design flaws
Develop alternative solutions for software/device compatibility issues
Consult with other AT professionals to resolve unique problems
Delegate basic troubleshooting tasks and system setup to support technician as appropriate
Based on testing, makes accessible software and web design recommendations to employers, community partners, government agencies and related entities
Evaluate new and updated technologies to determine accessibility and compatibility with current hardware and software platforms
Participate in beta and field testing of software/hardware to offer design and functionality recommendations to AT developers
Identify new resources, tools, and devices to assist participants with their accommodation needs
Keep current with new Adaptive Technology concepts, navigation, and functionality to provide the most cutting edge and innovative solutions for businesses and participants
Prepare and maintain AT documentation in the electronic case management system
Communicate and coordinate participant AT needs with the VR Team and employer
Maintain an accurate account of service hours
Educate participant to an array of adaptive tools and techniques that allow for optimal access to print media, computers, essential job tasks and/or accessibility needs as a student or employee
Provides consultation, presentations/trainings, and technical assistance-statewide and nationwide-to community resource and service providers for the application and use of AT products and services
Other Duties as Assigned
Qualification
Required
Bachelor's degree in computer science or related degree
Three (3) years of experience providing adaptive and/or assistive technology support. This includes conducting assessments and implementing adaptive technology solutions. Must have knowledge of a variety of adaptive technologies, including software, hardware, and assistive devices
Advanced Technical Problem-Solving: Ability to analyze complex hardware, software, adaptive technology systems to identify barriers, design solutions, and troubleshoot multi-platform technology problems effectively and independently
Assistive Technology Expertise: Proficiency with a wide range of assistive technologies for blindness and low visions, including screen readers, Braille devices, video magnifiers, and related software and the ability to apply this knowledge to support customer employment and educational goals
Instruction and Training Skills: Ability to educate and train customers, vendors, employers, and staff on adaptive technology use, ensuring that learners achieve independence and competence with the tools required for success
Communication and Collaboration: Strong interpersonal skills to clearly explain technical concepts to non-technical audiences, coordinate with team members, customers, employers, and vendors, and advocate effectively for accessibility solutions
Continuous Learning and Innovation: Ability to stay current with emerging assistive technologies, evaluate new tools and methods, and integrate innovations into workplace and educational settings while sharing expertise with peers and stakeholders
Willingness to Learn: Must have a desire to learn about the specialized needs of and/or resources available to individuals who are blind, deaf blind, or low vision and who also may have other disabilities
Professional Growth and Service Mindset: The ability to take action to learn and grow. The ability to take action to meet the needs of others
Confidentiality and Professionalism: The ability to maintain the highest level of confidentiality when handling sensitive information; demonstrates professionalism in all interactions
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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