Myridius · 19 hours ago
Salesforce Technical BA (Service Cloud)
Greater Orlando
Contract
Onsite
Senior Level
6+ years expMyridius is seeking a Technical Business Analyst with expertise in Salesforce Service Cloud implementations. The role involves acting as a liaison between business stakeholders and technical teams to translate requirements into functional and technical solutions.
Information Technology & Services
Hiring Manager
Sean Rose
Responsibilities
Gather, analyze, and document business and technical requirements for Salesforce Service Cloud
Translate business needs into functional specifications, user stories, and acceptance criteria
Collaborate with architects and developers on solution design, integrations, and data models
Support Service Cloud features such as Case Management, Omni-Channel, CTI/telephony, and Service Console
Participate in testing, UAT, deployment support, and post-go-live stabilization
Qualification
Required
6–10+ Years of experience
5 years Salesforce Service Cloud experience required
Hands-on experience as a Technical or Techno-Functional Business Analyst on Salesforce Service Cloud
Strong understanding of Service Cloud capabilities and contact center processes
Experience working with integrations, data flows, and Salesforce configuration
Excellent communication and stakeholder management skills
Company
Myridius
Myridius, formerly RCG Global Services has been at the forefront of helping enterprises transform through technology.
1001-5000 employees
H1B Sponsorship
Myridius has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (6)
2022 (11)
2021 (11)
2020 (24)
Funding
Current Stage
Late StageCompany data provided by crunchbase