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Community Veterinary Partners · 3 hours ago

Veterinary Client Service Representative PT30-FT, Woodbridge VA

Ridge Lake Animal Hospital, Woodbridge, VA, US

Full-time

Onsite

New Grad, Entry Level

$18.50/hr - $20.50/hr

Community Veterinary Partners is seeking an enthusiastic and detail-oriented Client Service Representative to join their team at Ridge Lake Animal Hospital. The CSR serves as the first point of contact for clients and their pets, handling inquiries, managing communications, and ensuring a welcoming environment.

Health CareHospitalService Industry

Responsibilities

Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system

Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms

Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters

Receives and transmits telephone and fax messages accurately and promptly

Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room

Prepares health certificates, immunization certificates, and euthanasia certificates

Prepares client invoices and obtains payment after services are performed

Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold

Maintains a polished and professional appearance

Performs other duties as deemed necessary