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Akkodis · 19 hours ago

Technical Delivery Manager

Auburn Hills, MI

Full-time

Onsite

Entry, Mid Level

$67K/yr - $123K/yr

1+ years exp

Akkodis is a global thought-leader in the workforce solutions industry, and they are seeking a Technical Delivery Manager. The role involves managing a technical service delivery operations team to ensure the delivery of services, client satisfaction, and adherence to contractual service SLAs.

Information Technology & Services

H1B Sponsor Likely

Hiring Manager

Stacy Janosky Smith

Responsibilities

Provides general management of technical teams including scheduling

Proactively researches to enhance and develop programs for new service lines

Builds and maintains subject matter expertise on assigned clients

Develops relationships with key clients and business leaders as the single point of contact for the delivery services to the client

Proactively communicates to ensure delivery and projects run efficiently and on schedule

Works diligently to ensure internal and client reporting database is updated routinely to reflect current project status and activities as defined in the Statement of Work (SOW)

Responds to and addresses escalations from the service delivery operations team as defined in the client Statement of Work (SOW)

Produces, analyzes and maintains service delivery agreed upon in the client Statement of Work (SOW)

Participates in special projects and performs other duties as assigned

May participate in team member hiring/onboarding processes in accordance with client/organizational requirements

May supervise, train, mentor and coach additional onsite team members

Qualification

Client program managementTechnical service deliveryApplicant Tracking SystemsLeadership experienceCustomer service focusEmployment lawsMicrosoft Office proficiencyEffective communicationProblem-solvingOrganizational skills

Required

Bachelor's degree in business or a related field with a minimum of 1-3 years of leadership or client program management experience is required

Combination of post-high school education and related professional work experience equivalent to minimum (5) years of experience may be considered in lieu of a degree

Previous experience working within an Adecco Group North America business unit or closely with Business Partners and technical delivery using an onshore/offshore model and demonstrated leadership in a 3rd level support environment

Ability to communicate effectively, verbally and in writing

Ability to establish and maintain effective working relationships

Ability to focus on client needs with a commitment to quality and customer service

Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting deadlines

Ability to identify and resolve problems through recommending and implementing creative solutions

Knowledge of and ability to interpret and understand employment-related laws, rules and regulations

Knowledge of and the ability to utilize Applicant Tracking Systems

Knowledge of current sourcing and recruiting trends, best practices and methodologies

Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

Benefits

Medical

Dental

Vision

Term life and AD&D insurance

Short-term and long-term disability

Additional voluntary benefits

Commuter benefits

Wellness plans

401k plan or a non-qualified deferred compensation plan

Personal Time Off (PTO) on an accrual basis up to 152 hours a year

10 Paid Holidays

1 Community Service Day

Up to 6 weeks of Paid Parental Leave

Company

Akkodis

Glassdoor3.3

Akkodis provides digital engineering solutions for sustainable and innovative industries.

Zug, Zug, CHE

10001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (141)

2024 (121)

2023 (67)