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Schneider Downs · 9 hours ago

Technical Support Specialist Tier I

Pittsburgh, PA

Full-time

Hybrid

New Grad, Entry Level

Schneider Downs is a trusted advisor in the professional services industry, providing accounting, tax, consulting, business advisory, and wealth management services. They are seeking a Technical Support Specialist Tier I to provide Tier 1 helpdesk support, troubleshoot issues, and manage workload through IT Service Management software.

AccountingConsultingFinancial ServicesWealth Management

H1B Sponsor Likely

Responsibilities

Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and documenting all work in an IT Service Management software application

Load, configure and maintain Microsoft Windows operating system, Office 365 applications and firm-specific software applications in a network environment

Troubleshoot and maintain laptop computers (general familiarity with hardware components), virtual machines and deployment of various hardware equipment to employees

Troubleshoot various computer problems including printing, software errors and hardware errors

Maintain communications with end users during the problem resolution process

Plan and participate in a wide variety of special projects

Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases

Qualification

Microsoft Windows 10 & 11Microsoft Office productsCustomer service skillsITIL fundamentalsTechnical certificationsEnd user trainingTeamworkDocumentation skills

Required

Associate degree and service desk experience supporting Microsoft Windows 10 & 11 desktop operating systems

Strong customer service skills (communication, friendliness, patience, and follow-through)

Ability to work in a team environment (strong verbal and written communication with team members, reporting regularly to management)

Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, Teams, etc.), Microsoft 365 Copilot and other AI tools

Preferred

Experience with CPA industry-specific software such as CCH Prosystem fx and Thomson Reuters suite

Experience creating documentation of technical issues and solutions as well as writing technical knowledgebase articles

Experience conducting end user training

ITIL fundamentals and service desk-oriented background

Technical certifications such as CompTia A+, Office 365 and Azure fundamentals

Benefits

Insurance, including health, dental, and vision, that begin on day one

20+ days of paid time off and 13 paid holidays

Flex Fridays and office closures for summer and winter breaks

Parental leave, family care leave, and volunteer time

401(k) plans and profit sharing

CPA exam bonus, education assistance program, and pet insurance

Company

Schneider Downs

Schneider Downs is an accounting firm that provides auditing, taxation, wealth management, consultation and business advice.

Founded in 1956

Pittsburgh, Pennsylvania, USA

501-1000 employees

https://www.schneiderdowns.com/

H1B Sponsorship

Schneider Downs has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)