Lyra Health · 19 hours ago
Sr. Customer Insights Analyst (Custom Reporting)
United States
Full-time
Remote
Mid, Senior Level
$106K/yr - $146K/yr
6+ years expLyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. They are seeking a Customer Insights Senior Analyst who will transform complex performance data into actionable narratives, helping validate Lyra's value and drive customer engagement.
Employee BenefitsHealth CareInformation ServicesInformation TechnologyMental Health
Responsibilities
Partner directly with the Account Management and Customer Development team to convert dashboard data and QBR metrics into tailored, persuasive narratives that directly articulate Lyra’s value and compel specific customer business action
Serve as a consultative partner to the Customer's internal analytical and benefits teams, ensuring our reporting directly informs their population health and financial strategies
Utilize expert proficiency in BI tools and automation platforms to build and maintain customized, executive-ready dashboards and templates for large accounts, reducing manual workload
Proactively analyze customer data to identify emerging trends, anomalies, or successes, connecting these findings to Lyra’s broader thought leadership and product capabilities to drive proactive, consultative engagement
Work closely with the internal Data Operations team to ensure the underlying data models supporting all customer-facing reports are reliable and accurate
Qualification
Required
6+ years of experience in an analytical role, preferably within a SaaS, healthcare, or consulting environment with direct client/customer-facing responsibilities
Expert-level proficiency in data visualization and business intelligence tools and advanced SQL for querying complex datasets
Exceptional written and verbal communication skills, with a proven ability to translate complex data analysis into simple, compelling visual and narrative formats suitable for executive audiences
Demonstrated ability to think critically about business objectives and use data to form proactive, consultative recommendations
Experience managing high-stakes client relationships and partnering effectively with non-technical business users (e.g., CSMs, Benefits Leaders)
Bachelor's degree in a quantitative field (e.g., Economics, Statistics, Finance, Business Analytics) required
Preferred
Experience with Matik or similar reporting automation tools is highly desirable
Benefits
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K retirement benefits
Monthly tech allowance
Well-being perks and activities
Surprise swag
Free food
Regular community celebration
Company
Lyra Health
Lyra helps companies improve access to effective mental health care for their employees.
1001-5000 employees
H1B Sponsorship
Lyra Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (6)
2022 (6)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$910.1MKey Investors
Dragoneer Investment GroupCoatueAddition
2022-01-19Series F· $235M
2021-05-17Series F· $200M
2021-01-28Series E· $187M
Leadership Team
Jennifer Schulz
Chief Executive Officer
Sandra Beaver
Chief Financial Officer
Recent News
2025-12-15
Greylock
2025-12-05
Greylock
2025-12-05
Company data provided by crunchbase