Framestore · 1 hour ago
IT Support Analyst
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$50K/yr - $60K/yrFramestore is an Oscar-winning technology team that combines talent and technology to create innovative solutions. They are seeking a passionate IT Support Analyst to provide first line support for incidents and requests, manage workstation configurations, and support artists in a dynamic technological environment.
FilmFilm ProductionMedia and Entertainment
Responsibilities
Act as the first line of support for all incidents and requests across Framestore’s North American divisions via Jira Service Desk
Workstation configuration support (hardware and software)
Monitor a variety of physical and logical systems
Diagnose and replace hardware components
Manage assets and loan equipment, including relocation and provisioning
Interact and support artists on a daily basis
Produce and update documentation using Confluence
Partake in an on-call rotation to provide support during off hours
Strong experience in a customer facing role
Strong self-guided problem solving skills
Hands-on hardware experience; builds, upgrades, repair
Basic scripting language (powershell, bash, python)
A commitment to teamwork
Proven ability to adapt and work well under pressure and to tight deadlines
Excellent communication and interpersonal skills
Qualification
Required
Act as the first line of support for all incidents and requests across Framestore's North American divisions via Jira Service Desk
Workstation configuration support (hardware and software)
Monitor a variety of physical and logical systems
Diagnose and replace hardware components
Manage assets and loan equipment, including relocation and provisioning
Interact and support artists on a daily basis
Produce and update documentation using Confluence
Partake in an on-call rotation to provide support during off hours
Strong experience in a customer facing role
Strong self-guided problem solving skills
Hands-on hardware experience; builds, upgrades, repair
Basic scripting language (powershell, bash, python)
A commitment to teamwork
Proven ability to adapt and work well under pressure and to tight deadlines
Excellent communication and interpersonal skills
Preferred
OS (Redhat based, Windows and OSX) and application support and deployment
Active Directory management
Configuration Management and automation
Windows Systems administration and deployment
Networking (Layer1, Layer2)
Company
Framestore
Framestore is a creative studio that offers production, pre-production, and post-production services for its users.
Founded in 1986
1001-5000 employees
H1B Sponsorship
Framestore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (12)
2022 (9)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2020-12-10Series Unknown
Leadership Team
Alison Turner
Director, Operations & Infrastructure
Mel Sullivan
Chief Executive
Recent News
Mac Daily News
2025-11-08
2025-11-04
Mac Daily News
2025-07-30
Company data provided by crunchbase