Apply on Employer Site

Ohio Department of Public Safety · 1 day ago

Customer Service Assistant 2 [IN-OFFICE]

Columbus, OH

Full-time

Onsite

Entry Level

$22.96/hr - $22.96/hr

1+ years exp

Ohio Department of Public Safety is responsible for overseeing driver and motor vehicle licensing and registration. They are seeking a Customer Service Assistant to respond to inquiries, provide information, and assist with vehicle registration processes while ensuring positive customer service.

GovernmentLaw EnforcementProfessional Services

Responsibilities

Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:

Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service

Listen carefully to internal & external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding

Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided

Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; Access Business Application Services System (BASS) for the issuance of various vehicle registration types (e.g., Historical, Collector, Senior, Commercial Radio, etc.)

Operate the BASS Computer System to produce registration applications for various registration transactions (e.g., new, renewals, replacements, etc.) follow-up to ensure all the customer's questions &/or concerns have been thoroughly answered regarding proper procedures for registration of a motor vehicle