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Quarles & Brady LLP · 4 hours ago

Senior Manager Research and Knowledge Management Programs and Resources

St Louis, MO

Full-time

Onsite

Senior Level

7+ years exp

Quarles & Brady LLP is seeking a Senior Manager of Programs & Resources for their Research & Knowledge Management department. This role involves collaborating with various internal and external stakeholders to support Knowledge Management initiatives and oversee the firm’s research resources portfolio.

Law Practice

Growth Opportunities

Responsibilities

Collaborates with members of Research Services, Research Operations, Competitive Intelligence, Operations & Innovation, Marketing & Business Development, and Information Technology on a variety of projects and initiatives

Participates in developing annual strategic priorities and department goals for Research & Knowledge Management

Participates in collaborative Research & Knowledge Management leadership meetings and group Research Services and Competitive Intelligence team meetings (video conference)

Manages two direct reports, offering guidance and oversight on projects, and conducting formal annual performance evaluations

Identifies opportunities for process improvement as it relates to the position’s responsibilities and Research & Knowledge Management department

Identifies and leverages Knowledge Management tools and the firm’s collective knowledge to facilitate programs and that enhance knowledge sharing, collaboration, and efficiency

Supports enhancements and ongoing improvements to the firm’s intranet to improve content and user experience

Monitors the effectiveness of Knowledge Management initiatives to ensure they are aligned with the needs of attorneys and business professionals

Manages firm’s news monitoring tools and oversees the creation of custom news reports and publication alerts for firm leadership, administrative departments, practice groups, and attorneys

Manages communications program for department’s services, and resource awareness and adoption

Leads the implementation and accessibility of external research resources, ensuring seamless user experience and prompt resolution of technical issues

Directs the management and optimization of the firm’s resource management system, leveraging data insights to inform usage trends and resource allocation

Oversees the firm’s Integrated Library System (ILS), ensuring accurate representation of physical and electronic collections for purposes of knowledge management, direct access, and greater electronic resource adoption

Manages a significant firmwide investment in electronic resources and subscriptions portfolio

Participates in annual research resources budgeting process and budget management throughout fiscal year

Oversees contracts and licenses for various electronic resources

Leads the development and maintenance of vendor relations for the department and participates in contract renewal discussions and negotiations

Participates in the evaluation of new-to-market and updated versions of research tools with the Research Services and Competitive Intelligence teams to determine if subscribing is warranted and oversees group pilot programs

Utilizes various technology tools to improve resource ROI and research workflow efficiencies

Addresses technical issues within the ticket management system for the Research & Knowledge Management workstream to ensure uninterrupted operation

Leads authentication of resources using both IP and SAML technologies in compliance with licensing agreements

Acts as SME on product updates, testing, and adoption

Oversees platform migrations and rollouts of new services

Leverages data analytics and visualizations for electronic resources to identify opportunities for training, cost savings, promoting awareness and adoption, and optimizing ROI

Identifies electronic resources and applications that facilitate and improve cost-effective and efficient firmwide information delivery, and monitors trends and developments in relation to new technologies and methods

Provides operational direction in the management of technical services (cataloging bibliographic and authority records, maintaining their accuracy and integrity, and ensuring access to materials in various formats)

Champions adoption of new technologies and process improvements

Participates in professional development through internal and external education opportunities and involvement in professional associations

Maintains strict confidentiality of firm matters

Uses resources in compliance with firm’s policies

Models qualities and performance desired in firm employees, including engagement, professionalism, and quality work product

Qualification

Knowledge ManagementResource ManagementPeople ManagementElectronic ResourcesData AnalyticsInnovationCollaborationProblem SolvingCommunication

Required

Bachelor's and MLS required

7+ years of experience in law firm research services or equivalent experience in academia or public sector with at least 5 years of experience overseeing electronic services

2 years of people management experience

Experience with ILSs, and ticket and resource management systems

Experience using Nexis Newsdesk, Manzama, or Bloomberg Convergence

Effectively collaborates with others and adept at handling multiple projects and shifting priorities

Proactive with demonstrated problem-solving abilities

Keen interest in innovation and technology with a proven track record of improving information delivery and workflow efficiencies