NEOGOV · 11 hours ago
Account Services and Data Specialist/Analyst
Carlsbad, CA
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $125K/yr
1+ years expClean Energy Alliance (CEA) is the default energy provider for several cities focused on achieving 100% renewable energy by 2035. They are seeking a skilled professional to fill the role of Account Services & Data Specialist or Analyst, which involves customer service and data analysis to support operations and reporting.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Evaluate, research, and resolve customer inquiries, billing discrepancies, and service issues; escalate as appropriate
Perform billing and rate analyses, usage reviews, and customer data audits using CRM and billing tools
Support rate implementation and development of joint rate comparisons
Support customer experience improvements by identifying process gaps and developing solutions
Coordinate with CEA’s billing and customer data management vendors to ensure accurate account updates and error resolution
Respond to customer complaints and regulatory agency inquiries (e.g., CPUC, Better Business Bureau)
Track and report customer service metrics, including response time, resolution , and satisfaction
Support the Contact Center with regular updates to scripts, FAQs, and training materials
Conduct quality assurance reviews of customer interactions to maintain high service standards
Maintain and improve standard operating procedures for account operations and customer communications
Develop and maintain reports and dashboards to support customer analytics, billing trends, and operational insights
Query and analyze datasets from utility and program partners (e.g., SDG&E, data vendors)
Validate and test billing, usage, and rate data for consistency and accuracy
Support cross-departmental data requests, including reporting for management, committees, and regulatory filings
Follow best practices for data governance and security when handling sensitive customer or account data
Qualification
Required
One (1) year of experience in customer, governmental, or public relations, marketing, or sales for Account Services and Data Specialist
Four (4) years of experience in customer service, governmental or public relations, marketing, or sales for Account Services and Data Analyst
A Bachelor's degree from an accredited college with major work in statistics, finance, communications, political science, sustainability, environmental science, mathematics, accounting, economics, business administration, or related field is highly desirable for Account Services and Data Specialist
A Bachelor's degree from an accredited college with major work in engineering, accounting, business administration, economics, marketing, or related field is highly desirable for Account Services and Data Analyst
Prior experience working at a public utility or CCA is highly desired for Account Services and Data Specialist
Experience with utility billing systems, rate analysis, and customer relationship management (CRM) tools preferred for Account Services and Data Analyst
Experience with SQL, APIs, Excel, and/or Business Intelligence tools (e.g., Power BI, Tableau) is a plus for Account Services and Data Analyst
Commitment to sustainability, clean energy, and public service
Strong analytical and problem-solving skills with attention to detail
Excellent verbal and written communication abilities
Proven customer service orientation and ability to de-escalate complex situations
Ability to work independently and collaboratively in a dynamic, cross-functional environment
Proficiency in Microsoft Office Suite; advanced Excel preferred
Preferred
A strong network of local contacts will be advantageous for Account Services and Data Specialist
Knowledge of CCA operations, rate structures, and California energy market regulations a plus
Written and verbal proficiency in Spanish highly desirable
Benefits
Group health benefits with 100% employee and 50% dependent coverage for medical, vision and dental
Other insurance includes Long-Term Disability, Basic Life Insurance and Supplemental Life Insurance
Monthly technology allowance
CEA provides a contribution of 7.5% of salary for each employee into a 401(a) retirement plan. CEA’s contributions to the 401(a) plan vest in equal annual amounts over five (5) years based on the first day of employment. Employees may voluntarily contribute to a 457(b) deferred compensation plan according to IRS limits.
Vacation – 15 days per year increasing with years of service to a maximum 25 days
Sick Leave – 8 hours per month, with maximum accrual of 144 hours
Paid holidays – 10 paid holidays plus winter break between December 24 - 31
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase