Apply on Employer Site

Bowman Williams · 2 hours ago

IT Help Desk Technician Level 2 (MSP)

Smithtown, NY

Full-time

Hybrid

Entry, Mid Level

$55K/yr - $65K/yr

Bowman Williams is a large Managed Service Provider specializing in cloud computing, cybersecurity, and compliance. They are hiring an IT Help Desk Technician Level 2 to provide hands-on support across multiple client environments, troubleshoot issues, and assist with user onboarding and device provisioning.

Office AdministrationRecruitingStaffing Agency

Comp. & Benefits

Hiring Manager

Mark Hammond

Responsibilities

Provide Level 2 support for end users across multiple client environments

Troubleshoot Windows workstations, Microsoft 365, and basic server issues

Support user onboarding and offboarding processes

Assist with device provisioning, deployments, and hardware setup

Resolve issues related to email, applications, access, and connectivity

Perform on-site support at client locations when required

Document all work clearly in the ticketing system

Communicate professionally with end users and internal teams

Escalate complex issues appropriately while maintaining ownership

Qualification

MSP experienceWindows troubleshootingMicrosoft 365 troubleshootingNetworking conceptsCustomer service skillsRemote supportOn-site supportCertification pursuitCommunication skillsDocumentation skillsProblem-solving skills