Profound Research · 11 hours ago
Embedded Patient Engagement Specialist- Oncology (Las Vegas, NV)
Las Vegas, NV
Full-time
Onsite
New Grad, Entry LevelProfound Research is dedicated to driving clinical innovation by partnering with community physicians to offer clinical research as a therapeutic option. The Embedded Patient Engagement Specialist will provide exceptional customer service, manage patient recruitment processes, and maintain accurate data records while collaborating with research teams.
Clinical TrialsHealth CareMedical
Responsibilities
As the first point of engagement with patients, create a customer service experience filled with empathy, compassion, and kindness
Available to place outbound recruitment calls to patients interested in participating in clinical research
Available to respond to/answer inbound recruitment calls from patients interested in participating in clinical research, within 24-48 hours
Accurately complete study pre-screening and screening checklist. Drive enrollment and retention
Interact with potential clinical trial participants to recruit, assess eligibility criteria, determine patient/subject availability, and coordinate appointments
Demonstrate knowledge of clinical research protocols including inclusions/exclusions
Demonstrate knowledge of effects and side effects of
Demonstrate knowledge of Good Clinical Practices and FDA regulations
Demonstrate knowledge of Profound Research’s Policies and Procedures
Obtain and maintain potential outreach targets, by therapeutic area, before study starts
Drive patient enrollment and retention
Maintain proficiency within CTM system: database maintenance, patient scheduling, and patient screening logs
Maintain up-to-date data entry across all platforms and databases
Adept at using third party platforms for reviewing and addressing inbound patient leads (i.e., Trial Partners)
Communicate with Senior Director of Recruitment & Engagement, Clinical Research Site Managers/Directors, Study Coordinators, and support staff regularly with status reports
Maintain records of study advertising responses by individual study
Occasional attendance at community events (screenings, etc.), health fairs or events to promote Profound Research
Qualification
Required
Telecommunications/call center experience
Telephone presence and elite customer service etiquette: while performing regular duties, it is regularly required to talk on the phone all
Comfortable with medical terminology
Comfortable with basic data input: use of a computer to complete telephone logs and other data entry
Sales experience
Preferred
Associate degree
Benefits
Flexible PRN scheduling that works with your availability
Exposure to diverse therapeutic areas and cutting-edge treatments
Supportive team environment with comprehensive training
Opportunity to make a direct impact on patient access to innovative therapies
Professional development in the growing field of clinical research
Company
Profound Research
Profound Research enables community physicians to offer clinical research as a therapeutic option to their patients.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gregory Sahagian
Chief Scientific Officer
Recent News
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