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AEG · 1 day ago

Guest Services Staff - Coachella & Stagecoach 2026

Indio, CA

Full-time

Onsite

Entry Level

$21/hr - $21/hr

1+ years exp

AEG is a leading company in the sports and live entertainment industry, hosting millions of guests at various events. The Guest Services Staff at Coachella and Stagecoach Music Festivals are responsible for providing event information and assisting guests with various needs to ensure a positive experience.

Card and Board GamesLeisureSports

No H1B

Responsibilities

Provide guests and staff with event information about amenities and services related to in-venue and camping activities, food programs, pathways, parking lots, sponsorship activations, medical tents, and various transportation programs

Assist camping guests with early vehicle, ice, and water truck requests/sales

Notify department supervisors of trending FAQs or repeating issues promptly

Assist with the Lost & Found operation. This includes logging found items, matching claims, and returning items to confirmed owners through the festival’s selected return program

Those assigned to Support duty will be responsible for replenishing water/ice, day of guides, and/or transporting staff to info kiosks as needed. Support staff will also assist with any on-site staff deployment as needed by festival production

Help guests complete ADA ride requests to parking lots

Communicate to department dispatch or supervisors when assistance is needed in resolution

Maintain professional attitude, appearance, and etiquette. This includes staff uniform cleanliness and over-the-radio communication

Abide by festival-wide safety and emergency procedures, and AEG’s Code of Conduct

Complete all company and festival-required training

Other duties as assigned by department supervisors