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Norwich University · 17 hours ago

Multimedia Coordinator, Instructional Developer - Norwich University

Northfield, VT

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Norwich University is seeking a Multimedia Coordinator, Instructional Developer to enhance their online course offerings. The role involves collaborating with subject matter experts and instructional designers to create engaging course media, utilizing AI technology, and ensuring adherence to quality and accessibility standards.

E-LearningEducationHigher EducationNon ProfitUniversities

No H1B

U.S. Citizen Only

Responsibilities

Collaborates with SME/CD and iDesigner in the development of engaging course media

Seeks to understand a SME/CDs vision and intended outcome and use creative solutions, informed by best practices in teaching, learning and media development, to produce the desired content

Administers and manages multimedia platforms

Stores and maintains multimedia for online delivery using best practice

Utilizes AI Technology to create video, audio, multimedia as needed in course development

Collaborate with SME/CDs to develop high-quality, engaging AI-related content for courses

Develops, documents, and facilitates media access, storage, archive, and removal policies and processes

Identifies, evaluates, and recommends emerging digital media technologies solutions for further evaluation and/or adoption

Develops templates, aligned with the university's brand, for various content and media delivery

Partners with Marketing and Communications Office (MCO) to ensure templates, logos, pallet, etc. align with university brand standards

Advises designers and developers on standards for multimedia delivery in online courses

Establishes expertise in adopted media development platforms, stay informed of updates and new features, and cross-train team members on new applications for existing technologies

Ensures multimedia meets standards of accessibility

Ensures course multimedia is copyright compliant

Troubleshoots delivery problems of multimedia course content in the learning management system

Coordinates documentation of technology administration and use with the Manager of Projects and QA

Develops digital learning materials in a variety of formats including print, graphics, audio, video, interactive multimedia for delivery on a variety of devices

Builds instructional content and interactive learning materials using a variety of e-learning authoring tools such as Brightspace and Articulate 360

Builds course templates in the learning management system from content developed by the SME/CD and iDesigner

Follows defined best practices and instructional development standards and processes when building course templates

Communicates with program staff and SMEs/CDs to resolve course production issues within the constraints of timelines

Serves on program teams and facilitates communication between organizational units

Applies project management skills, tools and timelines to ensure course development deadlines are met

Integrates visual and audio technology solutions as part of the course development process

Reviews and adapts course content/instructional materials to support web accessibility based on universal design, ensuring content accessibility standards are met

Applies the Norwich Online standards and rubrics to course development to ensure that courses meet quality standards; and makes recommendations for improvements

Evaluates and pilots new and emerging instructional technologies (software and hardware) for online teaching and learning

Develops support documentation for the use of instructional technology tools in courses, for instructors, learners, and other support staff as needed

Troubleshoots and resolves content delivery issues within the LMS

Works with vendors and LMS administrators to integrate 3rd party applications to support the learning process

Serves as an expert in emerging technologies, acting as a resource to the college on instructional technologies

Qualification

AI technologyInstructional designE-learning applicationsMultimedia developmentBrightspace (D2L)Adobe Creative SuiteProject managementWeb development technologiesCustomer serviceCommunication skillsProblem-solving skills

Required

Bachelor's degree

2 years of experience related to instructional technology

Extensive use of current AI technologies for image, video and audio creation

Teaching or training experience in a traditional or online education setting (K-12 or higher education)

Experience with e-learning applications and Brightspace (D2L) learning management system

Demonstrated skills and ability to apply instructional design, quality standards, multimedia development, web development technologies and online learning

Proven ability to effectively manage projects and work with subject matter experts in an educational setting

Experience using a wide range of applications to develop instructional materials

Proficiency in standard office software applications, web development technologies (web page editors, HTML5, scripting, graphics), and eLearning authoring tools (Articulate 360, Adobe Creative Suite)

Demonstrated ability to learn new technologies quickly and distill necessary functionality and processes to a non-technical audience

Excellent oral and written communication, listening skills, customer service, and problem-solving skills

Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 15 pounds; travel outdoors to various parts of the campus

Work some evening or weekend hours

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future

A post offer, pre-employment background check will be required of the successful candidate