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Seen Health · 19 hours ago

Network Specialist

Alhambra, California

Full-time

Onsite

Mid, Senior Level

$70K/yr - $140K/yr

2+ years exp

Seen Health is a culturally-focused, technology-enabled healthcare organization aiming to revolutionize senior care through the PACE model. The Provider Network Specialist will manage and optimize the provider network to ensure operational readiness, unblock access to care, and enhance provider relations, all while supporting market expansion efforts.

Health CareMedical

Responsibilities

Own Network Readiness & Reliability: Ensure contracted providers are operationally “ready” and remove friction that prevents participants from accessing care

Unblock Access in Priority or New Service Areas: Surface and prioritize network gaps by service line and geography; drive activation of new providers and services through outreach, onboarding coordination, and internal/MSO collaboration

Execute Routine Contracting & Amendments: Manage standard contracting workflows end-to-end

Build Rate Benchmarking (v1): Conduct market rate research and maintain a lightweight internal benchmarking library to support consistent pricing decisions and negotiations

Provider Onboarding & Operational Setup: Guide providers through onboarding steps including documentation collection, credentialing processes (as applicable), roster submission, systems setup, and go-live coordination; ensure smooth handoffs to clinical teams

Provider Relations & Issue Resolution: Serve as a primary point of contact for providers and office/facility staff, triaging and resolving inquiries related to participation requirements, onboarding status, contract terms, roster/directory accuracy, operational workflows, and payment. Partner closely with internal stakeholders and MSO counterparts to route issues to the right owners, coordinate timely resolution, and ensure consistent communication back to providers

Site Visits, Orientation & Training: Conduct provider office/facility visits as needed; deliver new provider orientation and ongoing training to reinforce expectations, processes, and participant experience standards

Coordinate Cross-Functional Issue Resolution: Partner with internal teams to resolve complex issues end-to-end; ensure clear ownership, timelines, and closure

Track, Trend, and Codify: Document and track provider inquiries and network issues through resolution, analyze themes and root causes, and translate repeat solutions into clear SOPs, templates, and playbooks that reduce future friction. Partner with cross-functional teams to socialize and train on new workflows, then monitor adoption and effectiveness over time and iterate based on feedback and outcomes

Maintain Accurate Network Data: Keep provider contact lists, rosters, and key documentation up to date, ensuring high data integrity across internal systems and any external reporting needs

Support Market Expansion: Execute locally in Los Angeles / San Gabriel Valley while helping adapt network operations as Seen Health expands its catchment area

Qualification

Provider network operationsProvider relationsProvider contractingHealthcare experienceExcel/Google SheetsCommunicatorHighly organizedExecution-orientedFluency in MandarinFluency in Cantonese

Required

Roll-up-the-sleeves operator: You enjoy being close to the work—following up, unblocking issues, and driving tasks to completion

High ownership / hustle: You proactively take work off others' plates, follow through relentlessly, and thrive in a fast-paced environment with shifting priorities

Strong communicator: Comfortable working with provider offices and internal clinical/ops partners; able to provide crisp updates, next steps, and timelines

Structured problem solver: You can triage ambiguous issues and translate repeat problems into better workflows

Highly organized and detail-oriented: Able to manage multiple workflows concurrently without dropping critical steps

Execution-Oriented: You drive work to completion, manage details, and follow through across multiple stakeholders

Preferred

2-7 years of experience in healthcare, managed care, or provider operations; experience in provider relations, provider network operations, provider contracting support, and/or provider credentialing/onboarding is strongly preferred

Comfortable using AI tools to streamline repetitive work and improve speed/quality with strong judgment and professionalism

Proficient in Excel/Google Sheets and common productivity tools; CRM experience is a plus

Fluency in Mandarin or Cantonese Chinese is a plus