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Wells Fargo · 2 days ago

Customer Resolution Representative - Estate Care Center Liabilities

WEST DES MOINES, IA

Full-time

Hybrid

Entry Level

$22/hr - $22/hr

2+ years exp

Wells Fargo is seeking a Customer Resolution Representative for their Estate Care Center. In this role, you will support customers with inquiries and complaints regarding financial products and services, while ensuring compliance with internal standards and resolving issues effectively.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Support internal and external customers with inquiries and complaints regarding financial products and services

Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online

Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards

Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals

Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action

Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Qualification

Financial Services experienceInbound call center experienceDeceased managementAnalytical skillsProblem solving skillsCustomer service focusVerbal communication skillsWritten communication skillsInterpersonal communication skillsTeamworkOrganizational skills

Required

2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education