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LifeCenter Northwest · 14 hours ago

Donor and Patient Safety Program Manager

Bellevue, WA

Full-time

Hybrid

Senior Level

5+ years exp

LifeCenter Northwest is dedicated to promoting a culture of safety and regulatory compliance in organ donation and transplant processes. The Donor and Patient Safety Program Manager oversees safety initiatives, manages adverse events, and collaborates with leadership to enhance safety structures and mitigate risks.

Communities

Growth Opportunities

Responsibilities

Design and implement a comprehensive Patient Safety program to monitor and evaluate donor and patient safety events, including near misses, adverse outcomes, and deviations from established protocols to minimize risk to donors and potential transplant recipients

Develop and deliver reports to LifeCenter’s Quality Council, senior leaders, and Governing and Advisory Boards, as requested

Work closely with senior-level clinical options leadership to support an effective donor and patient safety program

Respond to alleged donor and recipient adverse events and safety situations in real time. Coordinate with Clinical and Quality staff to provide redundant and cascading reporting practices, ensuring 24/7/365 coverage of donor and patient safety oversight

Ensure timely reporting of patient and donor safety events to appropriate regulatory bodies and partners (e.g. OPTN/UNOS, FDA, AATB, transplant centers, tissue and eye banks)

Monitor and lead investigations of adverse events and safety situations in collaboration with the LifeCenter Medical Director and advisory staff. Act as the primary point of contact between LifeCenter and regulatory bodies, transplant centers, hospitals, and tissue partners for ongoing investigation and communication

Serve as a liaison between clinical and non-clinical stakeholders by translating complex medical information and integrating Medical Director/advisory guidance into regulatory and stakeholder communications

In collaboration with the LCNW audit program, conduct regular assessments of organ and tissue operations with regard to donor and patient safety. Track, trend, and report findings to internal stakeholders. Assist in implementation of intervention action plans, including development, adoption, and evaluation of best practices

Develop policies and procedures designed to ensure effective documentation, communication, and resolution for donor and patient safety events. Serves as an internal resource and subject matter expert on patient safety practices, promoting a culture of safety, transparency, and continuous improvement

In collaboration with the LifeCenter Medical Director and advisory staff and clinical leadership, perform root cause analyses (RCA) of safety events and develop effective corrective and preventive action (CAPA) plans. Ensure effectiveness and provide timely resolution of CAPA plans

Monitor, analyzes and trend donor and patient safety data, including potential, suspected, and confirmed adverse events, safety situations, overall donor and patient safety compliance, and process improvement initiatives

Ensure compliance with CMS Conditions for Coverage, OPTN/UNOS bylaws and policies, FDA regulations, AATB standards and other applicable requirements relevant to donor and patient safety

Maintain complete and accurate documentation of all donor and patient safety investigations, reviews, and outcomes through the development and management of the LCNW Patient Safety occurrence reporting system

Serve as subject matter expert for patient safety related policies and procedures within the organization

Participates in emergency management activities to ensure a continuum of donor and patient safety oversight during emergent events

Develop and deliver donor and patient safety related education programs for LifeCenter staff, partner hospitals, and transplant centers

Promote a culture of safety by engaging staff in best practices, transparent communication, and share lessons learned from safety events

Provide onboarding and ongoing training to ensure staff awareness of best practice, organizational safety expectations, and regulatory requirements related to door and patient safety

Collaborate with the Quality Assurance & Performance Improvement (QAPI) Committee to integrate safety initiatives into standard practice and align with organizational priorities

Provide regular donor and patient safety reports to extended senior leadership, including ongoing analyses and trends for continuous process improvement

Contribute to strategic safety goals, including reducing adverse events, enhancing donor evaluation and management practices, and improving recipient outcomes

Participate in the development of and review of policies, procedures, and protocols that could impact donor and recipient safety

This position has no formal supervisory responsibility but serves as an advisor and consultant for the organization, and coach and mentor for other positions in the department

Performs other related duties as required by the needs of the company and the leadership team

Participates in, and may lead, employee committees, and events

Complies with applicable laws, regulations, and LifeCenter policies and procedures

Qualification

Patient Safety ManagementRegulatory ComplianceQuality ImprovementData AnalysisRoot Cause AnalysisHealthcare RegulationsInterdisciplinary CollaborationTraining DevelopmentCommunication SkillsProblem-Solving Skills

Required

5+ years of experience as a Patient Safety Manager or Specialist in healthcare required; experience in a critical care hospital setting preferred

Bachelor's degree in nursing, Healthcare Administration, Public Health, or related field required

Relevant work experience can be considered and substituted for academic requirements

Progressive experience with: Patient safety, quality, or risk management within a healthcare setting, demonstrating increasing responsibility in leading safety initiatives, conducting risk assessments, root cause analyses, and implementing Corrective And Preventative Action (CAPA) plans and improvement strategies aligned with national safety standards and regulations

Developing and managing patient safety programs or infrastructure, including policy development, staff education, committee facilitation, and escalation protocols that support a culture of safety

Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer

Subject Matter Expert knowledge of patient safety principles and healthcare regulations

Ability to interpret complex medical information and effectively communicate Medical Director and advisory guidance to diverse stakeholders

Proven ability to analyze safety event data and performance metrics to identify trends, drive improvement initiatives, and monitor outcomes using quality improvement methodologies

Ability to build, operationalize, and sustain a comprehensive compliance program to establish oversight and cross-functional accountability

Strong background in interdisciplinary collaboration, with a track record of engaging clinical and operational leaders, compliance/legal teams, and front-line staff to advance safety culture and implement system-wide governance practices

Familiarity with legal and ethical risk considerations in patient safety, including event disclosure, patient rights, documentation practices, and coordination with legal or risk counsel as appropriate

Exceptional analytical, problem-solving, and decision-making skills

Strong written and verbal communication abilities, with skill in engaging diverse stakeholders

Ability to manage sensitive information with discretion and professionalism

Competence in data collection, analysis, and presentation (Microsoft Excel, PowerPoint, or other quality improvement tools)

Ability to be flexible to respond to continuously changing situations, issues and priorities

Must be able to work effectively with others, some in remote locations

The ability to prioritize and complete work despite competing objectives