GXO Logistics, Inc. · 16 hours ago
Tech III, Deskside Support, Day Shift
Mechanicsburg, PA
Full-time
Onsite
Mid, Senior Level
2+ years expGXO Logistics, Inc. is a leading provider of cutting-edge supply chain solutions. As a Deskside Support Technician, you will support and troubleshoot the end-user environment, ensuring all systems operate efficiently and productively while maintaining exceptional service standards.
LogisticsSupply Chain Management
Responsibilities
Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high-priority outages outside of normal business hours; work as the liaison between site leadership, IT leadership and other technical team during outages
Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance
Handle and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
Perform installation, upgrades, maintenance, basic troubleshooting and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc
Provide training, mentorship and leadership for other technicians
Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements
Make technical recommendations to site leadership regarding problems, projects and releases
Create batch files or PowerShell scripts for asset management and incident resolution
Qualification
Required
2 years of experience supporting networked systems
Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners)
Preferred
Bachelor's degree or vocational training in CS or MIS, or equivalent related work or military experience
Availability to travel; occasionally on short notice
5 years of experience supporting a corporate or warehouse networked computer environment
5 years of experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS
Solid understanding of warehouse management systems
Benefits
Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability
Company
GXO Logistics, Inc.
Game-changing opportunities for our customers, employees and investors. Advanced automation that achieves logistics at full potential.
10001+ employees
H1B Sponsorship
GXO Logistics, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2022 (5)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.68B2025-11-24Post Ipo Debt· $576.56M
2024-04-25Post Ipo Debt· $1.1B
2021-08-02IPO
Leadership Team
Malcolm Wilson
Chief Executive Officer
Nizar Trigui
Chief Technology Officer
Recent News
MarketScreener
2025-12-19
2025-12-19
Company data provided by crunchbase