Saving Sight ยท 4 hours ago
Eye Care Customer Service Representative
Kansas City, MO
Full-time
Hybrid
New Grad, Entry Level
$19.42/hr - $19.42/hrVital Tears is a company that provides convenient access to high-quality autologous serum tears for patients nationwide. They are seeking an Eye Care Customer Service Representative to provide support and guidance to patients through phone interactions, assisting with orders and ensuring a seamless patient experience.
HospitalNon Profit
Responsibilities
Be the calm, helpful voice patients hear first-providing understanding, clarity, and support on every call
Handle inbound and outbound phone calls with empathy, answering questions and guiding patients through next steps with confidence
Assist patients with new and refill orders, billing questions, and payment information, ensuring they feel supported and informed
Collaborate with a dedicated team, working cross-functionally to solve issues quickly and deliver a seamless patient experience
Maintain accurate documentation and follow compliance standards to keep patients safe and systems running smoothly
Qualification
Required
Strong experience in customer service and phone-based support
Clear and caring communication skills, especially when guiding patients
The ability to prioritize, stay organized, and multitask in a fast-paced environment
A genuine interest in healthcare or the biological sciences, and a passion for improving patients' quality of life
Benefits
Great benefits
Company
Saving Sight
Saving Sight is a nonprofit organization with a mission to change lives by saving sight.
Founded in 1960
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tony Bavuso
Chief Executive Officer
Tina Livesay
Chief Operating Officer
Company data provided by crunchbase