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Roche Bros. Supermarkets · 1 day ago

E-Commerce Assistant Manager

US-MA-Watertown

Full-time

Onsite

Mid Level

$19.40/hr - $25.20/hr

Roche Bros. Supermarkets is seeking an E-Commerce Assistant Manager to support the management of the personal shopping and delivery driver team. The role involves planning and coordinating online orders, ensuring quality customer service, and leading the team in the absence of the E-Commerce Manager.

CateringFood and BeverageRecipes

Responsibilities

Commit to the “Golden Rule” and work with other associates to build a strong E-Commerce team

Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO)

Treat customers and associates in a courteous and friendly manner

Coordinating orders and delivery with shopping manager

Proper “on location” customer service and communication

Work efficiently and at an acceptable pace

Handling each picked transaction in an efficient and organized manner, assuring that each item is the finest and freshest the store has to offer

Ensure all new department associates receive proper review and indoctrination of job descriptions, goals, and objectives

Ensure fair and consistent treatment in administering discipline to promote high associate morale

Master the store layout for efficient picking procedures and demonstrate product knowledge

Pick, store and label products correctly, and arrange totes for easy access and proper delivery

Works carefully to reduce shrink and damage of merchandise

Effectively control proper storage limiting shrink and damaged goods

Retrieves and fills customer’s orders accurately and on time

Properly handle and maintain all computer hardware

Notifying the shopping manager of customer comments and complaints, security problems, incorrect prices and errors or problems with UPC codes and products problems (damages or out of stock)

Ensure all wage and hour policies and regulations are adhered to

Assist department manager with work schedules and breaks; achieve payroll consistently by scheduling with budget

Follow proper hand washing, good sanitation, food storage and handling procedures

Maintain a neat personal appearance including proper uniform and dress code

Practice the “Cleaner’s Creed” and proper sanitation procedures

Practice careful product handling and proper temperature storage of every product picked

Ensure that all customer orders are correctly charged, refunded and/or credited

Effectively communicating with customers out of stocks, substitutions, pick-up, and delivery schedule changes

Motivate associates by consistently praising, recognizing and involving. Devote proper time and attention to training

Guarantee outstanding product quality and timely service through cooperation with store manager; assuring that each item is picked, stored and delivered without compromise of Roche Bros

Assure that all picked items are of highest quality and freshness, and that all orders are properly tagged and stored for easy retrieval and shipping

Ensure compliance with company policies and procedures (and thus compliance with all state and federal laws applicable to our industry)

Responsible for maintaining all e-commerce equipment, ensuring it is in proper working order and condition, including delivery vehicles, cell phones, and GPS systems

Other duties assigned by management

Qualification

E-Commerce ManagementCustomer ServiceTeam LeadershipBasic Computer KnowledgeOrder CoordinationProduct KnowledgeCommunication SkillsOrganizational SkillsInitiative