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GHX · 6 hours ago

Customer Support Analyst I - Credentialing

United States

Full-time

Remote

New Grad, Entry Level

$17.78/hr - $22.11/hr

GHX is a healthcare business and data automation company that empowers healthcare organizations to enhance patient care and maximize savings. The Customer Support Analyst I is responsible for providing effective customer service support, resolving product issues, and improving the customer experience through collaboration with teammates and customers.

Hospital & Health Care

Responsibilities

Serves as a primary point of contact for GHX customers communication via phone, email, and Chat. Resolves GHX Support and product issues by participating in inbound Support request triage, routing and resolution as needed. Works directly with Supplier customers and GHX teammates to understand and resolve issues and interaction patterns completely

Provides analysis of customer interactions, tracks and maintain logs of customer concerns and resolutions within the designated Salesforce application. Participates in solution development and enhancement to improve the customer experience

Seeks to understand the needs of GHX customers to best resolve issues through the application of standard solutions and enhancement of existing systems and processes

Engages Problem Management and Product teams and processes to identify system and product deficiencies, including potential enhancements that will directly or indirectly improve the customer experience

Uses GHX knowledgebase articles, training sessions and other available resources to develop a functional understanding of GHX products and services to resolve customers issues and drive utilization

Meet or exceed productivity and performance measures for the position as defined

Monitor and respond to customer cases, system alerts or other service management related notifications within response time goals

Other responsibilities, as assigned

Occasional travel up to 15% annually

Qualification

Troubleshooting skillsCustomer service skillsProblem definitionTechnical concept graspTime managementSelf-organizationInterpersonal skillsCollaborationGrowth mentality

Required

Demonstrate effective troubleshooting skills to identify root cause to provide accurate solution and inform prevention of repeat occurrences

Ability to balance multiple work tasks at the same time and deliver solutions in a timely manner with quality

Self-organization and time management skills with attention to detail

Ability to work collaboratively in a dynamic environment

Customer service and interpersonal skills

Growth mentality that embraces change and owns personal contribution to success

Bachelor's degree or equivalent combination of training and experience

Ability to define problems, collect data, establish facts and draw valid conclusions

Must have the ability to follow verbal and written communications and communicate effectively with customers and coworkers in a professional and courteous manner

Must be able to explain, follow and enforce operating policies and procedures as appropriate

Must have the ability to grasp technical concepts with accuracy

Benefits

Health, vision, and dental insurance

Accident and life insurance

401k matching

Paid-time off

Education reimbursement

Company

GHX

Glassdoor3.6

GHX is a software-as-a-service company that’s reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care.

Founded in 2000