Viking Masek Packaging Technologies ยท 19 hours ago
IT Support Specialist
Oostburg, WI
Full-time
Onsite
Entry Level
1+ years expViking Masek Packaging Technologies is a company that provides innovative packaging automation solutions for various industries. The IT Support Specialist will be responsible for configuring, installing, and maintaining PCs, focusing on service desk support, network printing, and assisting with software. Additionally, the role involves managing team member onboarding and offboarding and overseeing end-user inventory.
Industrial ManufacturingMedical
Responsibilities
Provide technical support to end-users for hardware, software, and network-related issues
Install, configure, and maintain IT equipment, including desktops, laptops, printers, and mobile devices
Troubleshoot basic network connectivity issues, including VPNs, firewalls, and wireless networks
Document troubleshooting steps, resolutions, and system configurations in the knowledge base
Maintain an accurate IT asset inventory and ensure compliance with software licensing requirements
Set up user accounts, permissions, and access levels in Active Directory and other systems
Lead the IT day-one onboarding program, which includes meeting with all new hires and contractors, delivering equipment, and providing an overview of IT systems and expectations
Manage the IT offboarding process, including collecting equipment, removing system access, and archiving files and email
Participate in IT and ERP-related projects, including system upgrades, migrations, and integrations
Support the implementation of IT and ERP-related policies and procedures to ensure operational efficiency and compliance
Assist with IT and ERP-related incident response by responding to issues preventing team members from performing their day-today duties
Escalate incidents as needed
Help with root cause analysis and determine actions needed to prevent future occurrences
Qualification
Required
Education: Associate in information technology, Computer Science, or a related field (or equivalent experience)
Experience: 1 year of experience in IT support or relevant skills
Technical Skills: Strong troubleshooting skills for Windows and macOS operating systems
Technical Skills: A good understanding of Microsoft Office programs and other typical desktop applications, such as Adobe Acrobat
Technical Skills: Basic understanding of networking concepts (LAN/WAN, DNS, DHCP) and cybersecurity principles
Technical Skills: Strong analytical and problem-solving skills
Soft Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Soft Skills: Detail-oriented with strong organizational and time-management abilities
Soft Skills: Customer-focused mindset with a collaborative attitude
Other Miscellaneous: Available for after-hours user support
Other Miscellaneous: May occasionally travel on company business
Other Miscellaneous: Continuous improvement and industry training upkeep
Preferred
Certifications: Relevant certifications such as A+, ITIL, Microsoft 365. Network +, or Microsoft Certified IT Professional
Company
Viking Masek Packaging Technologies
Viking Masek is committed to making packaging a simple experience for our customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
RC Huhn
Principal/Co-founder
Nicole Piontek
Chief Financial Officer
Recent News
Company data provided by crunchbase