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LanceSoft, Inc. · 12 hours ago

Customer Service Representative - Integrated Supply

North Berwick, ME

Full-time

Onsite

Entry Level

$17/hr - $20/hr

1+ years exp

LanceSoft, Inc. is a company specializing in integrated supply solutions, and they are seeking a Customer Service Representative. The role involves providing exceptional service to customers by managing procurement activities, ensuring product quality and timely delivery, and maintaining vendor relationships.

Information Technology

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with purchasing strategies

Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application

Review and approve daily replenishment recommendations produced inventory management or other Enterprise Resource Planning application

Assess existing orders to determine action for expediting or de-expediting for optimal delivery

Place purchase requisitions and vendor purchase orders

Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards

Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items

Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required

Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers

Communicate with vendors to resolve problems with timeliness and product quality

Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers

Research and resolve account payables nonconformance with suppliers

Identify opportunities for and document customer cost savings

Produce customer KPI measurement data

Follow all and customer Standard Operating Procedures

Adhere to LEAN operating practices; ensure worksite is professional, clean and neat always

Perform other duties as assigned

Qualification

Procurement experienceCPM certificationERP applicationsMS-Office proficiencyCustomer service skillsMathematical aptitudeAttention to detailCommunication skillsSelf-starterOrganizational skills