Dendreon · 1 day ago
Executive Director, Commercial Operation Strategy & Chief of Staff
United States
Full-time
Remote
Director/Executive
12+ years expDendreon is a company focused on transforming cancer treatment through personalized immunotherapy. The Executive Director, Commercial Operations, Strategy, Chief of Staff will lead the Customer Engagement Ecosystem to enhance commercial performance and support the Chief Commercial Officer in strategic initiatives and cross-functional alignment.
BiotechnologyLife ScienceTherapeutics
Responsibilities
Design and continuously optimize the CEE operating model linking strategy to execution across Sales, Marketing, Market Access, Medical, Patient Operations, IT/Data, Finance, Legal/Compliance, and Supply/Operations
Establish governance, decision rights, and operating rhythms (weekly/monthly/quarterly) to drive alignment, accountability, and speed
Lead an enterprise Commercial PMO / Transformation Office to manage the portfolio of initiatives, including technology roadmap, data/MDM, omnichannel, HUB operations, training, vendor transitions, process redesign, business cases, prioritization, dependency management, change control, and value realization
Own and chair QBRs across commercial performance, including Sales, Market Access, Patient Operations/HUB, Marketing Operations, Medical Affairs Operations, Trade/Channel, and key vendor partners
Operate a “single source of truth” performance system with standard definitions, dashboards, KPI hierarchy, variance analysis, root-cause diagnostics, corrective actions, and executive-ready narratives
Ensure QBR outputs feed annual and quarterly planning, investment governance, and roadmap prioritization
Own commercial forecasting and scenario planning in partnership with Finance and cross-functional leaders, connecting forecasts to capacity planning and execution
Build analytics across performance, leakage, funnel conversion, and operational drivers, including access, HUB, specialty pharmacy, and channel signals
Institutionalize an insights-to-action cadence so analytics consistently translate into execution changes and investment decisions
Own the commercial data strategy, including data domains, definitions, stewardship, quality, lineage, and governance
Build and operate the commercial data warehouse/lakehouse powering dashboards, segmentation, forecasting, and operational monitoring
Serve as the enterprise data integrator across CRM, digital marketing, payer/access, specialty pharmacy, HUB/call center operations, and customer master data
Own HCP/HCO identity resolution and hierarchy management
Own the commercial technology roadmap spanning CRM, field enablement, content platforms, omnichannel/orchestration, consent/privacy tooling, analytics/BI, integration layer, and vendor platforms supporting the CEE, MLR, Speakers programs, and event management
Serve as business product owner for requirements, prioritization, release cycles, adoption plans, and value realization
Ensure integration architecture and data flows (CRM ↔ warehouse↔ omnichannel ↔ HUB/SP ↔ reporting) are accurate, timely, and usable
Establish technology governance, including access controls, audit trails, documentation, incident/escalation processes, vendor risk controls, and SOPs
Lead incentive compensation strategy and administration, including plan design support, quota methodology, modeling/scenario testing, payout governance, audit controls, and communications
Operate a scalable incentive compensation ecosystem, including systems, vendor management, dispute handling, documentation, and compliance reviews
Own commercial training strategy across onboarding, disease/product, account/customer strategy, omnichannel execution, systems/tools, and operational policies
Build role-based curricula and certification pathways, track completion, competency, and performance lift
Establish ongoing reinforcement cadences through manager toolkits, coaching guides, micro-learning, and “learning in the flow of work” assets
Ensure training content and documentation are compliant, version-controlled, and audit-ready in partnership with Compliance/Legal/Medical
Own an AI roadmap that improves speed, quality, and outcomes across Commercial, Field, Marketing Operations, Medical Affairs Operations, and Patient Operations
Stand up an AI Center of Excellence, identifying, piloting, scaling, and retiring AI use cases while measuring adoption and ROI
Deploy AI where appropriate for omnichannel optimization, insights automation, forecasting enhancement, workflow automation (MLR, Medical Info, HUB), field enablement, and proactive performance monitoring, within privacy and compliance guardrails
Establish an “inspection-ready” operating posture, including SOPs, documentation, training records, vendor oversight, access controls, and audit trails
Own privacy-by-design and security-by-design operational controls for commercial and patient-related data in partnership with Legal/Compliance/Privacy and IT/Security
Own the strategic vendor ecosystem across data/tech stack, analytics, incentive compensation, training, omnichannel tools, HUB/call center, speakers/events, and channel partners
Own Commercial Ops budget planning, ROI-based spend governance, and multi-year capability build plans
Own Sales Operations, including call planning, territory alignment, targeting, routing standards, field reporting, tools/processes, and operational policy
Lead Field Effectiveness/Commercial Excellence, including coverage models, productivity improvements, performance insights, coaching enablement, best-practice playbooks, and continuous improvement
Define and operationalize the enterprise selling model (account-centric, site-of-care/center-of-excellence, pathway/episode-of-care, or hybrid) aligned to strategy and the customer journey
Translate the selling model into field execution standards, including engagement objectives, account planning requirements, collaboration norms (Sales/Market Access/Medical), and measurable behaviors
Own annual and quarterly field business planning, including territory plans, account plans, prioritization, resource allocation, KPI commitments, and governance cadences with Sales leadership
Ensure field plans align with omnichannel plans, QBR actions, and cross-functional execution
Own field material logistics and fulfillment operations, including catalog governance, inventory controls, kitting, ordering workflows, shipping SLAs, vendor oversight, and field satisfaction metrics
Ensure compliant fulfillment processes, audit trails, and operational readiness, including digital asset availability and governance where applicable
Own end-to-end MLR operations, including intake, routing, cycle-time KPIs, version control, annotation workflows, 2252 approval pathway, and audit readiness
Standardize claims libraries, reference management, content taxonomies, tagging, reuse strategies, and retirement processes to improve speed and quality
Operationalize omnichannel planning and deployment across email, web, paid/owned, field digital, and events with consistent tagging and measurement
Establish operating rhythms for testing, optimization, performance reporting, and continuous improvement
Own operational management of websites and digital properties, including governance, tagging/analytics, privacy, accessibility, vendor oversight, and release cycles
Operationalize speaker program administration, including nomination workflows, roster governance, scheduling logistics, reporting, and vendor oversight aligned to compliance policies
Own event operations (congress and regional programs), including budgeting, vendor coordination, lead capture governance, post-event analytics, and performance optimization
Operationalize Medical Information systems and workflows, including intake, case management, response SLAs, quality assurance, knowledge management, and MIRF reporting
Establish standards for documentation, version control, and audit readiness
Enable access execution with operational infrastructure, including formulary/access tracking operations, issue escalation workflows, payer/channel performance reporting, and operational readiness for access initiatives
Partner with Finance on GTN inputs and profitability analytics, supporting governance and audit-ready processes as applicable
Build access-related analytics and leakage diagnostics tied to patient journey outcomes and commercial performance
Own channel readiness and performance, including data feeds, inventory visibility, service levels, reconciliations, partner governance, and issue management
Expand to full trade operations as applicable, including chargebacks, returns, fees, dispute workflows, eligibility processes, and channel “source of truth” reconciliation
Lead Patient Services/HUB Operations, including enrollment workflows, benefits verification support, prior authorization coordination support, affordability pathway operations, and operational case management performance
Drive patient journey operational excellence, including speed-to-therapy, cycle times, conversion, abandonment/leakage, service quality, satisfaction, and service recovery playbooks
Own HUB vendor selection/governance, QA monitoring, training/scripting support, and continuous improvement
Ensure compliant integration of patient operational data into enterprise analytics, including consent controls, role-based access, and de-identification controls as required
Serve as Chief of Staff to the CCO, operating as a strategic extension of the office to drive alignment, execution, and decision velocity across the commercial organization
Own executive cadences for the CCO, including leadership team meetings, weekly business reviews, QBR preparation, operating plan reviews, and board-ready narratives as needed
Drive agenda setting, pre-reads, decision logs, action tracking, and follow-through across cross-functional stakeholders to ensure commitments convert into measurable outcomes
Lead special strategic initiatives on behalf of the CCO, including organizational design and operating model evolution, capability builds, vendor strategy, and major cross-functional programs
Provide executive communications support, including drafting key updates, executive summaries, and performance narratives for internal stakeholders and external audiences as required
Identify operational and organizational bottlenecks, propose solutions, and ensure escalation and resolution pathways are clear and effective
Qualification
Required
Bachelor's Degree required
12+ years of progressive operations experience in pharma/biotech at the leadership level
Strategic and analytical capabilities
Strong cross-functional influence and communication skills
Prior experience supporting executive leadership and operational governance
Excellent leadership skills, with proven ability to develop a high-performance, customer focused and responsive commercial team
Ability to effectively network and collaborate with peers in other functions and with colleagues in other businesses
Proven track record in managing growth business in complex and competitive markets
Strong business acumen and use of business analytics to prioritize, lead and influence
Strong communication and presentation skills
The position requires frequent travel to customers within North America and to internal sites
Preferred
Advanced degree
Company
Dendreon
Dendreon was a biotechnology company produces immunotherapy for prostate cancer.
501-1000 employees
H1B Sponsorship
Dendreon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-06-29Acquired
2000-06-23IPO
Leadership Team
Bev Eckert
Sr. Assistant to the VP& CIO
Jonathan Wells, SHRM-SCP, SPHR
Human Resources Business Partner
Recent News
MarketsandMarkets Research Pvt. Ltd.
2025-08-13
Company data provided by crunchbase