Facebook ยท 4 days ago
Representative, Enrollment I
Columbia, South Carolina
Full-time
Onsite
Entry Level
1+ years expFacebook is seeking a Representative, Enrollment I to manage daily workflow activities related to membership and enrollment. This role involves processing applications for new enrollments, terminations, cancellations, and database updates while ensuring effective customer service.
Computer Software
Responsibilities
Receives and logs subscriber and member enrollment applications to the system
Processes/keys applications including new enrollments, terminations/cancellations, changes, and renewals and updates all electronic enrollment files
Works edit/error reports generated from membership transactions
Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing
May prepare and issue contracts, benefit books, and standard/custom ID cards
Responds to and resolves customer inquiries
Contacts plan administrators and internal and external customers to resolve issues/problems
Participates in special projects assigned related to enrollment, billing and reconciliations
Qualification
Required
High School Diploma or equivalent
Ability to acquire knowledge of the membership system
Working knowledge of word processing and spreadsheet software
Good judgment
Effective customer service and organizational skills
Demonstrated verbal and written communication skills
Basic business math proficiency
Analytical or critical thinking skills
Ability to handle confidential or sensitive information with discretion
Microsoft Office
Preferred
Data entry, office technology or secretarial science
One (1) year-of customer service, administrative/clerical support, and/or membership/billing/accounts experience
Working knowledge of database software
Computer systems support knowledge
Knowledge of booklet ID card preparation, underwriting enrollment regulations, contract formats
Knowledge of state and federal laws related to private business types of insurance
Knowledge of standard benefit structures
Working knowledge of Microsoft access
Benefits
Subsidized health plans, dental and vision coverage
401K retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Wellness program and healthy lifestyle premium discount
Tuition assistance
Service recognition
Employee Assistance
Discounts to movies, theaters, zoos, theme parks and more
Company
The Facebook company is now Meta. Meta builds technologies that help people connect, find communities, and grow businesses.
10001+ employees
H1B Sponsorship
Facebook has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (942)
2021 (5811)
2020 (4476)
Funding
Current Stage
Late StageLeadership Team
Arunava Chatterjee
Executive Director of Ghost Black Operations & CEO & CTO
Shubhra Gupta
CEO
Recent News
Business Live
2025-11-03
2025-11-01
Company data provided by crunchbase