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Brown and Caldwell · 6 days ago

Client Service Manager - Power Sector

United States

Full-time

Remote

Mid, Senior Level

$145K/yr - $199K/yr

Brown and Caldwell is a full-service environmental engineering and construction firm, and they are seeking a Client Service Manager for the Power Sector. This role involves developing client accounts, providing technical leadership, and ensuring project delivery and quality for power clients.

Construction

Growth Opportunities

Responsibilities

Bring existing working relationship with Power sector clients, and understanding of the Power Sector overall and leverage to grow work for BC

Support specific project pursuits or client-positioning efforts with new or existing clients. Use existing relationships to support BC client service teams and strengthen our relationship with clients. On proposals, support development of the technical approach and scope and participation in interviews. Support proposal sales leaders, particularly for work with Power clients

In close association with client service teams (CST’s), assume Client-facing Technical Leadership roles with strategic clients, including trusted advisor for clients and CSTs

Apply your experience in at least one of these services for Power clients: siting and environmental permitting of generation or transmission infrastructure, operations-phase permitting, water treatment, or remediation

Learn and understand BC’s various Market Areas and services we provide. Focus will be Energy, with the expectation to engage in other market sectors where can add value. As a technical lead, responsible for leading, engaging and supporting projects and ensuring that the projects/tasks/deliverables are technically sound and meet project objectives for quality, schedule and budget

On strategic and complex projects, engage directly with delivery team throughout project life cycle, including early concept development, solution selection, execution, and risk mitigation

Ensure relevant technical staff engage effectively with project teams to apply consistent technical approaches, risk management, and quality delivery

Assist in the development and preparation of technical documents including work plans and project deliverables

Directly engage with clients to build relationships, assess needs, and develop technical solutions

Share relevant technical insights from engagement with client peers/network with internal CSTs and directly with clients

Understand our competition in terms of strategic direction of their approach to the specialty area, and their technical focus, staff, strengths, and weaknesses

Support and be a mentor to junior and mid-level senior employees who deliver work to the Power industry

Qualification

Client Account DevelopmentPower Sector KnowledgeTechnical LeadershipProject DeliveryTechnical Solutions DevelopmentRisk ManagementClient Relationship BuildingMentoring

Required

Existing working relationship with Power sector clients

Understanding of the Power Sector overall

Experience in at least one of these services for Power clients: siting and environmental permitting of generation or transmission infrastructure, operations-phase permitting, water treatment, or remediation

Ability to learn and understand BC's various Market Areas and services provided

Experience in leading, engaging and supporting projects

Ability to ensure that projects/tasks/deliverables are technically sound and meet project objectives for quality, schedule and budget

Experience engaging directly with delivery team throughout project life cycle

Ability to ensure relevant technical staff engage effectively with project teams

Experience in developing and preparing technical documents including work plans and project deliverables

Ability to build client relationships, assess needs, and develop technical solutions

Ability to share relevant technical insights from engagement with client peers/network

Understanding of competition in terms of strategic direction and technical focus

Ability to support and mentor junior and mid-level senior employees