Tekion Corp · 2 days ago
Customer Success Manager (Onboarding)
Philadelphia, PA
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $117K/yr
5+ years expTekion Corp is positively disrupting the automotive industry with its innovative cloud-native platform. The Customer Success Manager for Onboarding is responsible for guiding dealer partners through the onboarding process, ensuring successful transitions and driving early adoption of Tekion's platform by providing training and support.
Artificial Intelligence (AI)AutomotiveBig DataMachine LearningManagement Information SystemsSoftware
No H1B
Responsibilities
Lead the Onboarding stage from Day 1 post-implementation through successful handoff to the long-term Customer Success Manager, ensuring all milestones and success plays are completed
Conduct training sessions, and success play reviews to embed Tekion workflows into daily operations
Monitor Live User Sentiment (LUS) feedback, risk indicators, and adoption metrics to identify friction points and proactively resolve issues
Build strong relationships with dealer executives and department managers; provide regular recaps and executive summaries
Collaborate with Professional Services, HyperCare, Analytics, CRM, and Growth teams to ensure alignment and seamless transitions
Track usage trends and operational KPIs; deliver actionable recommendations to improve adoption
Log all touchpoints, maintain accurate records in AM, and ensure timely reporting of progress and risks, including an exit Summary that recaps efforts throughout their time in the stage
Conduct onsite visits of 50 % travel to strengthen relationships, validate adoption, and improve sentiment. Travel is by plane and or car and could includ overnights
Qualification
Required
5 PLUS YEARS OF DEALERSHIP OR AUTOMOTIVE SOFTWARE EXPERIENCE IS REQUIRED
Experience in customer success and/or post sales delivery and enablement experience
5 plus years in automotive dealership or automotive software is required
Strong technology skills preferred, such as with Excel, PowerPoint, AI, etc
Experience with CRM systems such as Salesforce
Strong familiarity with BI tools such as Tableau, Looker, PowerBI preferred
Demonstrated problem-solving and critical thinking skills with a results-oriented mindset
Strong time management and organizational skills with high attention to detail
High levels of integrity, autonomy, and self-motivation with the ability to break down barriers to success
Strong communication (written and verbal) skills to both external and internal audiences
Preferred
Experience with the Tekion ARC platform
Strong communication and coaching skills
Deep product knowledge and ability to translate technical workflows into business value
Analytical mindset for interpreting performance data
Collaborative and adaptable in a fast-paced environment
Results-oriented with a focus on retention, adoption, and advocacy
Highly organized and process-driven with attention to detail
Benefits
Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development
Company
Tekion Corp
Tekion is redefining automotive retail with an end-to-end, AI-native platform purpose-built for the industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$635.1MKey Investors
Dragoneer Investment GroupAdvent InternationalBMW i Ventures
2024-07-16Private Equity· $200M
2021-10-05Series D· $250M
2020-10-21Series C· $150M
Leadership Team
Jay Vijayan
Founder and CEO
Guru Sankararaman
Co-founder and Chief Operating Officer
Recent News
Company data provided by crunchbase