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Allentown Parking Authority · 5 hours ago

Customer Service Representative - Part-Time

Allentown,PA,US

Full-time, Part-time

Onsite

New Grad, Entry Level

$21/hr - $21/hr

Allentown Parking Authority is dedicated to providing accessible parking solutions for the community. They are seeking a Customer Service Representative to engage with residents and visitors, addressing inquiries and ensuring a positive customer experience.

Non-profit Organization Management

Responsibilities

Act as an ambassador for the Parking Authority by providing courteous and helpful interactions with residents, visitors, and business owners

Educate the public on parking regulations, helping them to understand the reasons behind the rules and the benefits to the community

Respond to public inquiries and concerns with professionalism and empathy, offering guidance and solutions where possible

Engage with customers in a friendly and professional manner, assisting with parking inquiries, payment processing, and issue resolution

Answer phones, work at the front window receiving and recording payments, selling permits

Respond to customer questions and concerns via phone, email, and in-person, ensuring all interactions are handled with empathy and efficiency

Accurately handle cash, credit, and electronic payments for parking fees, permits, fines, while maintaining confidentiality and security

Guide customers through the permit application process, ensuring all documentation is complete and accurate

Collaborate with other departments to ensure smooth parking operations and address any issues that arise

Keep records or customer interactions, transactions, and feedback, using them to improve service quality

Input police tickets

Maintain accurate records of citations, warnings, and interactions with the public

Work closely with team members to ensure a supportive and collaborative atmosphere

Handle disputes and challenging situations with tact and diplomacy, aiming to de-escalate tensions

All other duties as assigned

Qualification

Customer ServiceTechnological ProficiencyCommunication SkillsProblem-SolvingAttention to DetailEmpathyTeam CollaborationConflict Resolution

Required

High School diploma or GED

Must possess and maintain a valid PA driver's license

Must be able to sit and/or stand for long periods of time

Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with a diverse customer base

Customer-Centric Attitude: A genuine desire to help others, with a focus on providing solutions that enhance customer satisfaction

Problem-Solving Abilities: Ability to think quickly and make decisions under pressure

Attention to Detail: Strong organizational skills with a keen eye for detail, especially when handling transactions and customer records

Technological Proficienty: Comfortable using customer service software, payment processing systems, and basic office applications such as Microsoft Suite (Word, Excel, Teams, Outlook, & PowerPoint)

Ability to remain calm in stressful situations

A positive attitude with a focus on community well-being

Empathy and patience in dealing with diverse populations

A commitment to fairness and integrity in all actions