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Axon · 23 hours ago

Professional Services Manager, Fleet

Scottsdale, Arizona, United States

Full-time

Hybrid

Mid Level

3+ years exp

Axon is on a mission to Protect Life, addressing critical safety and justice issues with their ecosystem of devices and cloud software. The Professional Services Manager, Fleet is responsible for deploying network, hardware, and software solutions for Axon's Fleet solutions while ensuring a high-quality customer implementation experience.

ElectronicsGovTechHardwareSoftware

Growth Opportunities

Responsibilities

Identify and implement solutions within minimal assistance in a fast-paced environment

Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations

Conduct training sessions with customer technical points or contact and end users on Axon specific product applications

Create accurate computer network diagrams and documentation for design and planning of network communication systems

Customer coordination and execution of field commissioning tests

Deliver timely and detailed project deployment reports

Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale

Escalate product irregularities and problems to Product Managers during site deployments

Maintain regular and predictable attendance

Synchronize the operation of Axon products as they apply to the Fleet solutions

Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products

Troubleshoot applications, computers, networks and products

Validate the quality of 12V DC sub-contractor installations

Qualification

Computer network implementationWindows operating systemsCradlepoint router configuration12-volt DC circuit theoryIP-based Ethernet networksMechanical dexterityTroubleshooting skillsCustomer coordinationField commissioning tests

Required

Ability to perform job functions from any location with minimal oversight

Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up-to-75 lbs. on a regular basis; with or without special accommodations, is required

Flexibility to take on additional projects and adapt to changes in priorities

Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment

Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)

3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations

Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills

Cradlepoint router or equivalent configuration, implementation and deployment knowledge

Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking

Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN