Odyssey · 2 weeks ago
Marketplace Operations Coordinator
New York, NY
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expOdyssey is dedicated to enabling access to high-quality education across the U.S. and is seeking a Marketplace Operations Coordinator to support the day-to-day operations of their marketplaces. This role focuses on vendor communication, operational oversight, and ensuring a seamless platform experience for families participating in state-funded education programs.
EdTechEducation
No H1B
Responsibilities
Proactively reach out to vendors regarding unfulfilled orders, delays, missing information, or quality issues
Act as the primary point of contact for any and all vendor escalation and - owning problems from first signal through resolution
Clearly communicate expectations, timelines, and next steps with vendors to maintain strong, trusted partnerships
Review and audit vendor applications for eligibility and compliance with state-specific program rules and regulations
Evaluate and approve product and services listings to ensure accuracy, clarity, and alignment with program guidelines
Regularly monitor marketplace content to identify, flag and remove outdated, inaccurate, or non-compliant listings
Benchmark industry pricing and hold offerings accountable for price competitiveness
Track outstanding orders from placement through fulfillment, identifying risks and intervening before issues escalate
Follow up with vendors to ensure service-level expectations are met
Provide timely status updates to stakeholders on fulfilment timelines, delays, and risks
Spot breakdowns in operational workflows and recommend improvements
Qualification
Required
A strong communicator who's organized, detail oriented and thrives in fast-moving environments
2+ years of experience in supply chain management, ecommerce, logistics operations, or similar fields
Previous experience with vendors or external partners (of varying industries and sizes), or as a vendor on a third party marketplace
A proactive problem-solver who brings structure, clarity, and calm to chaos
Collaborative and experience operating in a fast-paced, entrepreneurial environment
4 year degree in business, operations, or a related field
Highly organized; loves structure, process, and follow-through
High agency, takes ideas from 0 → 1 without handholding
Elite written communication skills—clear, concise, and executive-level
Excited about Odyssey's mission and motivated by work that makes a real-world impact
Preferred
Entrepreneurial experience or at an earlier stage high growth technology company
Demonstrated interest government, policy, or education
Experience working with Product or Engineering teams on sprint planning
Benefits
Medical/Dental/Vision plan(s)
Health services
Short term disability
Unlimited PTO
More
Company
Odyssey
Odyssey is the first business to create a product specifically for managing education savings accounts and microgrants.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$14.75MKey Investors
Bradley TuskAndreessen Horowitz
2024-05-29Series A· $10M
2022-10-26Seed· $4.75M
Leadership Team
Joseph Connor
Founder and CEO
Meaghan Barber
Head of Partnerships
Recent News
Company data provided by crunchbase