Brunswick Corporation · 19 hours ago
Freedom Boat Club - Sr. Manager, Dock Experience
Branford, CT
Full-time
Onsite
Mid, Senior Level
$76K/yr - $100K/yr
2+ years expBrunswick Corporation is a global marine leader committed to innovating next-generation technologies. The Sr. Manager, Dock Experience will oversee the member experience at the Freedom Boat Club, managing dock staff and ensuring operational efficiencies while enhancing member satisfaction and retention.
BoatingFitnessIndustrialLifestyleManufacturing
Responsibilities
Provide final authority on staffing decisions; manage Club Managers and dock staff daily; conduct performance reviews for location-level managers
Lead recruiting efforts, including resume review and interviews; partner with HR to onboard new staff and deliver initial and ongoing training
Ensure all locations are appropriately staffed and partner with managers to build schedules that provide dock coverage. Act as interim Club Manager temporarily when there is a lack of coverage
Manage dock staff wage operating budget; review and approve payroll for accuracy and compliance
Ensure member satisfaction and retention; review Qualtrics feedback and implement corrective measures; handle member correspondence regarding incidents, billing, and feedback; develop and update local waterway guides
Oversee all aspects of reservations, including modifications, same-day requests, weather notifications, fees, fuel charges, reminders, training vessels, and closure notices
Manage the Training function including the Captain crew; own New Member Orientation scheduling and training coordination
Evaluate and report member and staff KPIs; perform ad hoc analyses to support operational improvements
Support Fleet Team in implementing safety and compliance measures across locations. Adhere to all safety procedures and act as a champion for safe practices
Develop and maintain staff manuals; create and implement SOPs and improvement processes to ensure consistency
Mentor Club Managers and dock staff; conduct regular location visits to assess staff performance, operational needs, and fleet conditions
Maintain relationships with marina managers and landlords; collaborate with other FBC functional groups to advance organizational objectives
Qualification
Required
Bachelor's degree required
Demonstrated ability to manage others
Thorough understanding of practices, theories, and policies involved in operations
Excellent verbal and written communication and people skills
Must be a self-starter and capable of working unsupervised
Excellent organizational skills and attention to detail
Excellent analytical, decision-making, and problem-solving skills
Proficient in Microsoft Office Suite or related software
Be at least 21 years of age
Pass a background/education check, and drug screen
Have a valid driver's license and a good driving record
Preferred
2-3 years of related operations experience
Experience in and around boats
Ability to perform minor boat maintenance
Positive, cooperative attitude with the capability of working unsupervised
Benefits
Medical
Dental
Vision
Paid vacation
401k (up to 4% match)
Health Savings Account (with company contribution)
Well-being program
Product purchase discounts
Company
Brunswick Corporation
Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond.
10001+ employees
H1B Sponsorship
Brunswick Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (35)
2023 (28)
2022 (42)
2021 (43)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$1B2024-10-11Post Ipo Debt· $1B
1997-02-05IPO
Leadership Team
David Foulkes
Chief Executive Officer
Recent News
Investing.com
2026-01-06
Company data provided by crunchbase