HP · 3 months ago
Large Format Printer -Field Service Engineer
All Cities, Colorado, United States of America
Full-time
Onsite
Senior Level
$28.84/hr - $36.05/hr
6+ years expHP is a global leader in technology and customer support. The Large Format Printer Field Service Engineer will provide on-site servicing, diagnostics, and repairs for HP printers while ensuring high customer satisfaction and maintaining effective communication with clients.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Perform installations, training, maintenance, and repairs on customer's Large Format Printing equipment
Determine site and equipment requirements
Understand customer goals and identify the consequences of various solutions
Work according to the project plan, installation plan, and escalation plan
Configure system hardware, software, and network components
Assemble and integrate system/product and verifies system/product operation
Use proactive monitoring procedures to identify problem-prevention opportunities
Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met
Handle customer-relations problems promptly and appropriately and escalate issues according to established procedures
Qualification
Required
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field
Knowledge and experience with printer's repair support
Exceptional organizational or project management skills
Exceptional communications skills
Problem-solving skills
The ability to build and maintain ongoing relationships with customers, peers, and support partners
The ability to perform under pressure where customers rely on you to solve their technical problems
Knowledge of Color Management
Knowledge of inkjet printing technology
Strong mechanical skills
Strong pneumatic skills
Strong electrical and electronic skills
Strong computer/network skills
Ability to work autonomously
Valid driver's license in good standing
Ability to lift, bend and stoop throughout the day as necessary to repair printers
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
Company data provided by crunchbase