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Metropolitan Transportation Authority · 1 day ago

Staff Analyst Series (Paratransit - Customer Relations)

Long Island City, NY

Full-time

Onsite

Mid, Senior Level

$93K/yr - $121K/yr

4+ years exp

Metropolitan Transportation Authority is responsible for providing public transportation services in New York City. They are seeking a Staff Analyst Series for the Paratransit Customer Relations unit to handle customer complaints and concerns, conduct investigations, and work with various stakeholders to improve service delivery.

Transportation/Trucking/Railroad

Responsibilities

The staff analysts are responsible for the handling of complaints, commendations, and concerns that are submitted by Access-A-Ride customers and the public, which include community organizations advocates and public officials

This position interacts directly with customers on the phone, by email and written correspondence

This position interfaces with the various units of Paratransit and the vendors who provide service daily

The requirements of the position include conducting compliant investigations, using the Paratransit Technology Scheduling system, the Automatic Vehicle Location Monitoring (AVLM) and the Reservation recording system

Qualification

Customer relationsData analysisBudget administrationMicrosoft Office SuiteOrganizational skillsCommunication skillsInterpersonal skillsProblem-solving skills

Required

A master's degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area

A baccalaureate degree from an accredited college or university and three years of satisfactory full-time professional experience in the areas described in '1' above

An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in '1' above

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in '1' above

A combination of education and/or experience equivalent to '1', '2', '3', or '4' above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in '1' above

A baccalaureate degree from an accredited college or university and two years of satisfactory full-time professional experience in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area

An associate degree or completion of 60 semester credits from an accredited college or university and four years of satisfactory full-time professional experience as described in '2' above

A four-year high school diploma or its educational equivalent and six years of satisfactory full-time professional experience as described in '2' above

A combination of education and/or experience equivalent to '1', '2', '3', or '4' above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college or university for one year of experience. However, all candidates must have a high school diploma

To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in '2' above

Excellent organizational skills

Excellent oral and written communication skills

Proficient in Microsoft Office Suite

Ability to utilize databases and provide analysis and/or reports

Excellent interpersonal, analytical, research and problem-solving skills

Company

Metropolitan Transportation Authority

Glassdoor3.6

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.

Founded in 1834

New York, NY, US

10001+ employees