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Teladoc Health · 9 hours ago

Vice President, Reliability Engineering

United States

Full-time

Remote

Director/Executive

$220K/yr - $240K/yr

15+ years exp

Teladoc Health is a leader in virtual care, empowering individuals to live healthier lives. The Vice President, Reliability Engineering and Operations will drive the integration of modern Site Reliability Engineering practices with traditional ITSM disciplines, focusing on proactive reliability, automation, and continuous improvement across the production ecosystem.

Health CareMental HealthmHealthPrimary and Urgent CareTelehealthWellness

No H1B

Responsibilities

Lead the strategic transformation of SRE practices across engineering and operations teams

Champion the adoption of SLIs/SLOs/SLAs, error budgets, and reliability-focused engineering culture

Drive automation and self-healing capabilities to reduce toil and improve system resilience

Build and mentor high-performing teams of SREs, ITSM practitioners, and platform support engineers

Foster a culture of accountability, innovation, and continuous learning

Oversee incident, problem, and change management processes in alignment with ITIL best practices

Ensure seamless coordination between SRE teams and the NOC/service desk for 24/7 operational coverage

Establish clear escalation paths, runbooks, and post-incident review processes

Define and implement enterprise-wide observability strategies, including logging, metrics, tracing, and alerting

Partner with platform and application teams to ensure visibility into system health and performance

Manage operational support for critical third-party platforms, ensuring uptime and integration reliability

Collaborate with vendor partners to resolve incidents and optimize service delivery

Work closely with DevOps, platform engineering, security, and product teams to align reliability goals with business outcomes

Serve as a key stakeholder in architecture reviews, release planning, and capacity forecasting need

Qualification

Site Reliability EngineeringCloud-native environmentsPerformance optimizationMicroservices architectureAPI designInfrastructure-as-codeHealthcare platform developmentCommunicationCross-functional collaborationLeadership skillsWork independently

Required

15+ years of progressive experience in software engineering, with at least 5+ years focused on site reliability engineering, platform operations or enterprise architecture required

Proven experience architecting scalable, distributed systems in cloud-native environments required

Strong understanding of microservices, API design, authentication/authorization frameworks, and infrastructure-as-code practices required

Deep knowledge of performance optimization, system reliability, and observability in high-scale production systems required

Familiarity with platform development in healthcare, fintech, or other regulated environments required

Excellent communication, influencing, and cross-functional collaboration skills required

Ability to work independently, navigate ambiguity, and drive clarity across teams required

Ability to lead globally distributed teams and influence at all organizational levels required

Advanced knowledge of theories and concepts to evaluate and integrate critical information from different functions to evolve technical strategy required