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Hy-Vee, Inc. · 5 hours ago

Assistant Floral Department Manager

Mission, Martway St, Mission, KS

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Hy-Vee, Inc. is a grocery store chain committed to customer service and community engagement. The Assistant Floral Department Manager is responsible for providing excellent customer service, assisting the Floral Department Manager, and overseeing floral clerks and designers to ensure the department meets quality standards and customer needs.

Organic Food

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: (examples include)

Escorting them to the products they’re looking for

Securing products that are out of reach

Loading or unloading heavy items

Making note of and passing along customer suggestions or requests

Performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders

Works as an integral part of the floral team (holidays may require extended hours)

Checks orders for the day and sets up a timeline and production schedule

Reviews appearance of, inventories, replenishes, and cares for, damaged merchandise within department and throughout the store

Ensures department standards are met

Oversees the floral designers and clerks – outlines duties, trains, and follows up to ensure duties are completed

Operates as a lead with the floral clerks, (eg. Trains simple designs, how to take telephone orders, etc.)

Handles and satisfies customer issues

Ensures department is clean and neat including but not limited to cleaning cases and shelves, and sweeping floors at least daily

Understands and processes FTD, interstore, and Teleflora orders

Fills customer orders completely and creates floral arrangements at their request, all in a timely manner

Takes special requests for product either in person or over the telephone

Counsels customers regarding plants and floral care

Identifies key areas to place specials within the store

Orders flowers and supplies daily or as needed

Handles product problems

Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers

Receives deliveries, puts product away, reviews invoices, and logs in record book daily

Cleans, processes, and cuts flowers appropriately

Wraps flowers and is careful not to damage

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Delivers product as necessary

Assumes management duties in absence of Department Manager

Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.)

Assists manager with paper work, scheduling, pricing, displays, promotions and determining pre-orders

Reads industry references, listens to floral experts, and remains open to new ideas

Helps with and may decorate in store events

Assists in other areas of store as needed

Performs other job related duties and special projects as required

Instructs, assigns, reviews and plans work of others

Maintains standards, coordinates activities, and allocates personnel

Qualification

Customer serviceFloral arrangementFloral care knowledgeInventory managementTeam leadershipBasic arithmeticProblem solvingCommunication skills

Required

High school or equivalent experience (department training helpful) and over six months up to one year of similar or related experience

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions

Ability to do arithmetic calculations involving fractions, decimals, and percentages

Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Employment is contingent upon the successful completion of a pre employment drug screen