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Fidelity Bank · 17 hours ago

IT - System Analyst

Merrimack, NH

Full-time

Hybrid

New Grad, Entry Level

Fidelity Investments is seeking early career technologists to join their dynamic technology team. The role involves working on high impact projects, particularly in system analysis and automation, while gaining hands-on experience and collaborating with industry experts.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

No H1B

Responsibilities

Help untangle 20K+ routing rules that steer phone, email, and chat to the right associates as we build a rules intelligence layer as part of our next generation Contact Center

You’ll catalog current rules, design a simplification framework and proposal, and prototype an AI data model to translate rules to the next platform

You’ll get hands on with Amazon MemoryDB, OpenSearch, and Bedrock and drive measurable impact by cutting rule volume, accelerating business changes and improving customer experience