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Mytheresa · 2 days ago

Senior Personal Shopping (f/m/d)

New York, United States

Full-time

Onsite

Mid, Senior Level

$80K/yr - $80K/yr

5+ years exp

Mytheresa is a luxury fashion company that combines technology and creativity, and they are seeking a Senior Personal Shopping Manager to support their US and Canadian business. The role involves building relationships with top clients, increasing customer loyalty through personalized shopping experiences, and collaborating with various teams to enhance service offerings.

E-CommerceFashion

Responsibilities

Act as the point of contact for Mytheresa’s top clients

Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behaviour and preferences

Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base

Serving new and existing clients – ideally ensure that sales leads are identified and prioritized

Create and implement new selling ideas to ensure sales targets are met

Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com

Responsible for the Pre-Reservation four times a year

Responsible to update the preference sheet/ profile of the customers

Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces

Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

Qualification

Luxury fashion experienceE-commerce knowledgeSales-drivenFluent in EnglishCustomer service orientationCreativePassion for fashionFluent in another languageInnovative