Bestway USA · 2 days ago
Customer Service Director
Chandler, AZ
Full-time
Hybrid
Lead/Staff, Director/Executive
2+ years expBestway USA is a company that values diversity and innovation, and they are seeking a bilingual (Mandarin-English) Account Manager to join their U.S.-based sales team. This role involves supporting key account strategies, collaborating across departments, and gaining hands-on experience with U.S. operations before transitioning to Shanghai.
ManufacturingPlaystationRecreationSporting GoodsWellness
Hiring Manager
Amanda Brock
Responsibilities
Demonstrate fluency in reading, writing, and communicating effectively in Mandarin to support customer interactions, internal communications, cross collaboration, and strategic planning
Work together with account lead to ensure overall business strategies are effectively executed
Project manage business line review
Assist with creating presentation decks and meeting asset needs
Maintains highly efficient collaboration and communication between internal departments and overseas teams to ensure high level of customer satisfaction (relevant data, accurate, timely, well-presented)
Support ODM projects, samples, and mockups requests
Monitor and coordinate Private Label packaging
Work with overseas and ecommerce teams with item creation and ecommerce content set up to ensure content score is up to customer’s expectation
Conduct market research and competitive analysis to support presentations and customer's specific needs
Notice and recommend areas for penetration, including new product categories, feature or price point gaps, and line extensions
Qualification
Required
Fluency in reading, writing, and communicating effectively in Mandarin
Work together with account lead to ensure overall business strategies are effectively executed
Project manage business line review
Assist with creating presentation decks and meeting asset needs
Maintains highly efficient collaboration and communication between internal departments and overseas teams to ensure high level of customer satisfaction
Support ODM projects, samples, and mockups requests
Monitor and coordinate Private Label packaging
Work with overseas and ecommerce teams with item creation and ecommerce content set up
Conduct market research and competitive analysis to support presentations and customer's specific needs
Notice and recommend areas for penetration, including new product categories, feature or price point gaps, and line extensions
Excellent skills in Microsoft Office Suite, especially PowerPoint
Detail oriented - able to produce accurate work, without needing extensive review and editing
Exceptional communication skills - able to make concepts and ideas understood concisely
Motivated and curious approach to work, while also possessing strong commitment to team environment dynamics
Commitment to quality, accuracy, and continuous improvement are essential
Must be highly organized
Cross-functional team player (sales, creative services, product development, etc.)
Bachelor's degree in Marketing, Finance, Accounting, or Business Administration
At least 2-3 years of account management or relevant business experience with overseas manufacturers
Benefits
20 days of paid time off annually
14 paid holidays
Contribute thousands each year to every plan's premium
Company
Bestway USA
Bestway designs, develops, and produces outdoor recreational products.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Giacomo Mayer
Chief Legal Officer
Recent News
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