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inforcer · 3 days ago

Partner Success Manager

Tampa, FL

Full-time

Hybrid

Mid Level

Inforcer is a leading provider of innovative solutions in the cybersecurity sector, dedicated to enhancing efficiency and driving success for clients. The Partner Success Manager will build strong relationships with MSP partners, act as a trusted advisor, and ensure clients derive measurable value from the platform.

Cloud ManagementInformation TechnologySoftware

Hiring Manager

Rich Harrison

Responsibilities

Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform

Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions

Collaborate closely with the Implementation team to ensure smooth client onboarding

Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform

Use data and account health indicators to proactively engage with clients, identify risks and drive adoption

Help clients get the most from the platform by developing and guiding account plans aligned with their objectives

Cross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience

Support customer adoption and retention with workshops and training, both in person and virtually

Qualification

Account ManagementCustomer SuccessCybersecurity experienceCommunication skillsOrganizational skillsCommercial mindsetSelf-drivenTeam collaborationAdaptability

Required

Experience in Account Management, Customer Success or a similar client-facing role in the MSP or cybersecurity industry

Excellent communication skills with the ability to build strong client relationships

Commercially minded with confidence in identifying growth and renewal opportunities

Highly organised and self-driven, capable of managing multiple client relationships at once

Comfortable in a fast-paced, tech-driven environment and working across teams

Benefits

Competitive Compensation : Attractive salary, benefits and commission package

You Time: Competitive annual leave allowance and an increasing holiday allowance based on length of service

Birthdays & Anniversaries: We celebrate milestones with you and offer a day off for your birthday every year. Because no-one should have to work on their birthday!

Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance

Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month

Investing in Your Future: We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths

Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation

Employee Recognition: Programs to recognise and reward employees for their contributions and achievements