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Centurion Asset Management Inc. · 2 hours ago

Remote Part-Time Bilingual Call Center Representative – Weekend Schedule

United States

Full-time, Part-time

Remote

Entry, Mid Level

2+ years exp

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries, providing quality investments and housing for its clients. The Bilingual Call Centre Representative is responsible for handling inquiries from prospective and current Residents, organizing visitor showings, and maintaining communication in line with customer service standards.

Asset ManagementFinancial ServicesProperty Management

Diversity & Inclusion

Responsibilities

Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of all prospective and current Resident inquiries

Professionally and courteously handle all previous, prospective and current Resident inquiries, feedback, complaints, or concerns. Ensure a high level of professionalism is achieved through constant and consistent attention to Centurion’s Vision, Mission, and Values. Promote a strong sense of community

Answer all prospective and current Resident inquiries, providing related information and forms when required. Organize and book visitor appointments in a targeted environment in Microsoft Outlook and Lead Managing. Obtain all prospective Resident information using the provided script and enter all Leads, including those gathered through email, telephone, or building Guest Cards, into Lead Managing. Place all requesting prospective Residents onto the Waiting List and follow up with them regularly to keep them up-to-date on the status of availability; removing from the list prospective Residents who are no longer in need of the apartment. Follow up with outbound rental inquiries through various leads. Follow up with Leads and update their current status in Lead Managing. Promote Centurion’s Value Proposition. Complete weekly variance reporting and other reports as assigned. Complete other duties as assigned