Apple · 11 hours ago
Generative AI and ML Product Operations Program Manager, Support Apps
Texas, United States
Full-time
Onsite
Senior Level
6+ years expApple is a leading technology company known for its innovative digital experiences. They are seeking a Generative AI and ML Product Operations Program Manager to enhance customer experiences through the integration of machine learning models into their support platforms. The role involves collaborating with various teams to translate AI/ML feature ideas into scalable tools and effective customer interactions.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Partnering with technical product managers, engineers, solution architects, ML analysts, data scientists and others to translate generative AI and ML feature ideas into efficient systems, scalable tools, and delightful customer experiences
Qualification
Required
Bachelors in Engineering, Computer Science or similar field of study with 8 years of applicable experience, or a Master's degree in a similar field with 6 years of applicable experience
4-6 years of program management experience including program strategy, process definition, planning, execution, risk management, and resource allocation, while managing multiple work streams interdependently
Demonstrated data-driven decision-making skills, including experience leading metrics-driven projects or programs
Experience with tools like Tableau to measure KPI's (CSAT, customer effort, self service adoption, abandon rate, etc.)
Strong understanding of the machine learning development lifecycle (MLOps), including data pipelines, model training, evaluation, deployment, and monitoring, to effectively guide technical discussions
Proficient in applying Agile/Scrum principles to manage dynamic product development cycles, particularly in environments integrating cutting-edge ML technologies, prompt management systems and LLM evaluation
Excellent written and verbal communication skills, capable of articulating technical concepts to non-technical audiences. Able to independently draft and present deliverables, recommendations, timelines, status updates and communication strategies to executives
Able to lead, partner and drive consensus with product, UX/UI, engineering and other cross functional partners to translate ML capabilities into product features and user experiences
Strong understanding of how backend configuration tools and ML model deployment systems are designed and managed. Ability to influence the architecture and usability of these internal tools to ensure they effectively enable agile iteration, robust control, and optimal user experience for ML-powered features
Preferred
MBA a plus
Knowledgable in SQL, R/Python
Proven success leading programs that span ML and/or digital support channels (chat, self-service) or contact center/IVR systems
Experience building AI-powered support solutions (e.g., virtual agents, chatbots, predictive routing)
Understanding of agile and design thinking methodologies
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase